Alternative Investments

Utilised interpersonal skills to develop a positive rapport with customers over the phone.Gained experience of working in an intense environment by handling high call volumes.Trained colleagues (often groups of 10 to 15 people) that were new to the role.Displayed patience and problem-solving skills to deal with complex customer complaints efficiently

Co-led and supervised small groups of children on a weekly basis.Managed administrative duties such as organising and documenting work to ensuring that student progress is effectively monitored.Provided one-on-one support sessions, most notably to higher level GCSE students.