Dylan Pecor Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

- Serve as an escalation point from the business product teams to provide frontline support of the platform, troubleshooting and handling request as they surface.-Monitor trends and identify recurring support requests for review and potential remediation.-Create and maintain knowledge base documentation to help lower-level support tiers troubleshoot and resolve issues without escalation.- Follow direction to perform basic platform administration work such as the creation of reports, dashboards and list views, maintenance of users, profiles, roles, permission sets and other tasks.-Assist with data management and perform mass data updates as needed to resolve issues or ensure cleanliness.-Proactively collaborate with business product teams to gain and maintain a high-level understanding of the business processes and objectives supported by the platform.-Collaborate in the planning, design, development, testing and deployment of new and improved apps, integrations, automation, and other enhancements to gain a better understanding of the Salesforce ecosystem and agile working methodologies.

Milwaukee, Wisconsin, United States

- Using salesforce automation tools to take care of some repetitive tasks and help them become more productive and better at closing deals- Completing tasks on time and assisting with other projects to close them before deadlines- Assist sales teams in the selling process- Allow sales teams to focus on the most important tasks- Streamline the sales process so the most effective strategy is always used- Allow managers to get insight into the effectiveness of the sales process

Milwaukee, Wisconsin, United States

- Served as the key conduit between our key customers and our sales and service departments- Connected work orders with companies all across the country- Worked with assigned customer accounts, the National Service Coordinator assists customers and sales personnel who call in to request service and schedules and dispatches Service Technicians and contractors to complete the work- Completed all tasks before due dates and assisted with other projects employees were working on

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services

Education record