Dylan Pepper Email & Phone Number

Tampa, Florida, United States

Metaverse Realty offers full property management, development, consulting, and marketing services across all of the Metaverse platforms. Current office located within Somnium Space for in-meta visits or meetings.

Tampa/St. Petersburg, Florida Area

• New Business Development locally and Nationwide; Key Account Management; Branding Strategies and Territory Growth Initiatives• Team lead expert for assigned region• Team lead expert for all Digital tasks• Average agreements sold per week among highest in division with a robust pipeline• Learn and present new products within iHeart’s 150+ markets at a rapid pace• Self-motivated to achieve peak performance, penetrate competitive markets, maintain client satisfaction and meet aggressive objectives• Day to day organization and prioritizing consists of lead generation, contract negotiation, renewals, campaign building, developmental prospecting, and billing/invoicing

Tampa/St. Petersburg, Florida Area

Build professional relationships with highest value customers with small business accounts spending $150,000+ annually. Proactively review account activity to provide customized service. Negotiating customer disputes with merchants and other financial institutions.Managed account relationships with 50 customers daily, initiating outbound communication. Responded to 300+ inbound calls per week. Earned “Very Strong” performance rating in 2017. Net Promoted Score (NPS) exceeded department goal. Received customer compliment calls on regular basis.Facilitated team meetings to share best practices, system updates, and operational updates. Coordinated team competitions to drive metrics (NPS, ACW, AHT) and improve morale.Site Mission Ambassador- An elite title given to those who are the leaders of boosting morale and companies core mission/values.

Tampa/St. Petersburg, Florida Area

Highest level of management responding to credit card customers in Tier II escalated phone queue.Part of Tampa’s first Blue Angels, a select pilot group of agents dedicated to boost morale among team mates and held to higher servicing goals and metrics. Improved personal metrics from average performance to consistently exceeding department goals during 9-month program.Developed strong interpersonal skills, including gauging and adjusting to customer personalities in uncomfortable situations. Learned to gauge and adjust customer personalities resulting in improved NPS from -8 to 97. Ranked #89 as new agent; finished #8 within 1 year.

Wilmington, Delaware

The Customer Experience and Sales Specialist role markets contemporary financial products to new and existing customers, based on their individual needs.My responsibilities will include achieving a personal sales goal along with the department sales goals using communication and interpersonal skills, using the importance of being independent and self-motivated, while maintaining a strong and competitive sales drive and a commitment to excellent customer service.

Newark, Delaware

Responsibilities include ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, I am responsible for performing the following tasks to the highest standards: Assign work and supervise team in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Responding to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

Newark, De

Rehoboth Beach, Delaware

Rehoboth Beach, Delaware

Master Of Business Administration (M.B.A.), Management

Activities and Societies: Goldey-Beacom Soccer Team, Member of Delaware JayceesHosted funding "Coins for Cancer"

Education record