Dylan Phillips Email & Phone Number

New Richmond, Oh, Us

Cincinnati, Ohio, United States

- Develop, facilitate and implement all phases of client/vendor on-boarding process.- Work in collaboration with other internal departments to identify needs for new features, processes, tutorials, etc.- Conduct system software trainings for new and current clients & vendors.- Work closely with customers to support them in the use of the software via phone and email communications.- Create new client and vendor buildouts within system.- Conduct testing and provide feedback of new software customization and features to onsite development team.

Cincinnati, Ohio

- Receive inbound client inquiries via phone, e-mail, and online ticket.- Assess issues and establish a course of action to guide the client/associate to timely resolution of inquiry.- Troubleshoot problems with malfunctioning software applications as well as hardware devices and recommend corrective action.- Direct and guide clients through resolution of technical issues.- Create case logs, record information, establish resolution time, follow up on issues, escalate complex issues to tier 2/3 support when necessary.

New Richmond

- Assisted in leading of drills and practice exercises, as well as tracking stats during games (3-5 hours per week).- Aided in running the youth summer basketball camp for ages 7-14 (4 days long).- Supported in coaching both junior varsity and varsity teams (between 15-25 players) during summer camps.

- Handled administration of trucking companies (10-15 per day) via security and legal document checks.- Aided in management of Accounts Receivable through Microsoft Excel.- Relayed past due invoices to customers (20-40 per month). - Edited/managed company website online, as well as performed other management assigned projects in MS excel.- Answered and directed phone calls to the appropriate parties. - Assisted brokers in search/procurement of trucking companies for freight loads.

La Salle High School

- Edited and upheld La Salle Football Media Guide using Microsoft Publisher. - Performed online surveys via Survey Monkey and created survey reports in Microsoft Excel Spreadsheets.- Arranged page on La Salle Website for class of 1964 50th reunion.

Cincinnati

- Performed social media audit on the web and determined course of action.- Created and maintained audit spreadsheet in Microsoft Excel.- Produced and sustained Twitter and LinkedIn accounts for each branch of American Chimney and Masonry.- Constructed content calendar in Microsoft Excel and scheduled content posts to social media.- Managed social media accounts through Hootsuite.- Set up AWEBER email program for American Chimney and Masonry.

Bachelor Of Business Administration (B.B.A.), Marketing

Associate'S Degree, Pre-Business Administration

Activities and Societies: University of Cincinnati-Clermont College Men's Basketball team: 2010 - 2013