Provide computer and printer support. Maintain antivirus software on all machines. Perform backups of critical systems. Conduct network maintenance. Configure network devices. Set up of laptops and equipment.

Helped IT technician with repairing laptop and desktop hardware and software. Upgrading of hardware where needed and also booked in faulty tech bought at any incredible connection store under warranty and getting credit for units. Also had to file paperwork and book the units on SAP/CRM to keep track of units and also check the progress of the job to give feedback to the customers.