• Onboarded 25% of all applications at Raytheon into the new RTX LDAP by collecting and reviewing thesubmission forms necessary to configure an application into the enterprise directory.• Acted as a project lead on the creation of the replica environments for our current heritage LDAP directory by mapping out a project plan and actioning out each task to our tech leads and business analysts.• Managed the incident queue for all issues/errors for PING SSO as well as RTX LDAP by engaging withcustomers when incidents were submitted.• Improved upon workflows that end users would utilize to submit incidents by creating a multitude of knowledge articles that would prepare the service desk to assist customers.• Created an application tracker for Ping SSO and RTX LDAP so go live dates would be coordinated at ease and both onboardings could be performed simultaneously.• Created a new process for applications to be provided a Manual File Transfer (MFT) by mapping out and creating knowledge articles to improve upon the process internally as well as for the individual application teams.• Ran analysis on bulk user groups to provided feedback and reports to application teams.

The digital technology leadership program at united technologies which gives the opportunity to have 3 different roles with in UTC over the course of two years.

• Led multiple initiatives to enhance users experience to enable Single Sign-on services including building an SSO intake workflow in ServiceNow for app owners to request SSO services.• Cleansed user identity data from various LDAP and AD (Active Directory) sources and standardized the unique identifiers for over 100,000 employees.• Acted as a project manager for all major changes to the GoSSO website. The intent of these changes would be to display relevant information regarding Ping and provide all SSO workflows.• Updated all current applications for the identity team in ServiceNow and created relationships to 40 plus applications dependent on authentication and authorization services.• Developed content for the future state of the Ping SSO login screen for end users to authenticate.

• Implemented a robotic process automation that created reports for the infrastructure team to visualize VPN usage during the transition to work from home.• Acted as a lead on a proof of concept to directly connect AgilePoint to SAP using APIs. The POC would reduce technical complexities and cost behind the Journal Entire automations with the intent to save 100K annually.• Performed a proof of concept using Azure Cognitive Services to demonstrate capabilities for Optical Character Recognition to support the automation of invoice processing.• Performed analysis on the RPA digital workforce with the intent to evaluate the overall performance ofautomations in production to seek areas of improvement.• Managed the user acceptance testing for the two automations categorized as governance workflows.

• Implemented the Madrid upgrade to ServiceNow by performing user acceptance testing on processes that IT professionals utilize on a daily basis.• Updated and maintained Pratt & Whitney’s knowledge base by finding owners for over 1000 knowledge articles and created relationships within the CMDB to the proper business services.• Presented the new process capabilities of ServiceNow to team managers and ITIL users which gave end users the opportunity to provide feedback on ServiceNow to improve upon daily processes.• Ran monthly metrics on high impact incidents to determine the fluctuation in the amount of time it took to resolve

• Programmed a live interactive dashboard utilizing Tableau to display SAP data that will improve shop floor productivity and awareness• Updated projects on the SPA dashboard to keep the Digital Team aware of the progress of these initiatives• Rejoined the Process Automation Team and assisted in creating an excel tutorial for those who are seeking to improve upon their excel knowledge and skills

• Experienced corporate environment first hand and navigated through complex processes on the manufacturing floor and provided parts to engineers to ensure manufacturing was not delayed.• Utilized SAP to track actions and process shipments for NASA production hardware to certify that parts were sent to the proper locations with the proper paperwork.• Created Excel programs using Visual Basic (VBA) that improved employee productivity.• Played a vital role on the Process Automation Team by using problem solving skills to help the team find answers to complex excel and SAP issues• Created/Programed an SAP tracking tool using VBA that tracks changes, detects errors while creating a spread sheet utilizing Excel