Telcotech is a leading telco infrastructure provider in Cambodia, provider of one of the widest domestic fiber networks, subsea and terrestrial international connectivity as well as data center services. We play a pivotal role in Cambodia's telecom landscape, providing extensive fiber optic coverage essential for delivering high-speed data services nationwide. Telcotech enables seamless connectivity for telcos, carriers and internet service providers, empowering them to serve customers efficiently across Cambodia as well as internationally in the ASEAN region. Through our recent strategic initiatives and robust infrastructure investments, Telcotech continues to drive Cambodia's connectivity landscape forward, supporting the nation's digital aspirations and economic growth trajectory.Behind Telcotech's success are our 300 dedicated employees—the heartbeat of our organization. Their commitment drives our recent growth and achievements, making each milestone possible. I'm immensely proud to lead such a dynamic team at Telcotech. Together, we're forging ahead, laying the foundation for Cambodia's digital future, one fiber cable at a time.

• Design organization-wide strategies for business growth, cost savings and industry innovation.• Implement data driven decision making processes to optimize financials and resources to improve efficiency.• Champion innovative marketing and delivery strategy to meet the new customer and industry demands.• Establish new and build on existing partnership with key partners and suppliers. • Form and maintain strong relationship with key clients.• Build a high performing team of executives and manager to execute those strategies.• Create and nurture a positive ‘Start-up’ company culture that fostered transparency and inclusiveness resulting in elevated collaboration and innovation

Develop and drive growth strategy for the company. Focusing specifically on Future growth plans, Bottom line & Cost Transformation, Projects Portfolio Management, and Sustainable Change Management. Some key achievements includes:- Drive and manage the Cellcard's cost turnaround strategy resulting savings of US $10 million in 2022.- Managing all the Strategic & Commercial Project delivery via the PMO team contributing to the result of 28% increase in EEBITDA for 2022; - Manage the IPO of Cellcard from inception to successful listing within a single financial year.

Member of the Leadership Team. Lead the Project Management Office at Cellcard by providing leadership, coordination, and management over all of the processes and functions of the Project Management Office.Restructured Project Management Office in order to function as a strategic Center of Excellence offering project management, business analytics, quality assurance and UI/UX professional services for whole company. Include assessing the current state of SDLC practices, organization readiness and PMO structure; and developing strategic and tactical improvement plans in the definition and execution of improvement and transformation plans.Recruitment, development, engagement and retention of professional project managers, business analyst, QA personnel in order to sustain a high performing Project Management Office.Plan, direct and coordinates activities of the PMO to ensure that project goals are accomplished within the prescribed time frame and funding parameters.In conjunction with senior administration and affiliate project managers, develop project plans specifying goals, strategy, staffing, scheduling, identification of risk, contingency plans and allocation of available resources.

Develop and execute partnerships strategies that enable Cellcard to grow revenue and increase customer usage and spend on content services.Develop the Go-to-Market strategy for products launched in collaboration with content and other digital partners/ vendors.Collaborate with key stakeholders to bring insights from direct engagement in the partner, industry, market and competitive landscape to generate compelling business strategies for new investment decisions.Design and implement processes and policies to improve Cellcard’s ability to partner within APAC region and globally.Proactively resolve business, technical, and policy issues and serve as an internal advocate of Agile and Change.

I spearheaded OmniChannel strategy by launching Customer Journey Analytics and Orchestrations platform which is a ‘First in Asia’ innovation for Customer Experience. I ran and incubated the Customer Journey Design and Channel Experience unit driving Customer Experience and Growth by enriching every customer interacting channel with valuable data and creating deep and actionable insights into real-world journeys that customers are taking with Celcom.I also manage the entire Project Management Office for the Customer Experience & Service Division towards delivering customer experience enhancement as well as stakeholders expectations.Here, I define the project objectives as well as gather and prepare project information for the Senior Management team while overseeing projects execution & monitoring, stakeholder management, change management, moderation, and escalations as well as go-to-market and benefits measurements.Apart from serving as Program Manager of an array of strategic projects including Customer Journey Analytics and Orchestrations, I also drive the deployment of CX foundation projects encompassing Speech Analytics, Text Analytics, Footfall Tracker, maDme, IVR enhancements, and Social Media Listening.Lastly, I ensure the alignment of the project portfolios in line with the overall company strategy and vision.

I was promoted to spearhead end to end adoption of digital technologies for all business units covering conceptualization, delivery and commercialization.A major part of the role involved driving digital transformation towards enhancing digital consumer experiences across all touch points while conceiving strategies and developed business cases for approval.Besides that, I also forged strong partnerships with the IT, Sales & Marketing, Operations, Legal and Management in ensuring smooth execution of all programs.Other key accountabilities included:- Championed the readiness of Sales, Marketing, Customer Service and Operations in embracing Digital Change Management.- Developed and administered the digital project portfolio while mapping the digital capabilities to strategically position businesses.- Secured company-wide commitment in realizing the digital vision including resolving internal conflicts and politics.Additionally, I …- Led the launching of marketing campaigns across diverse platforms including press, digital, TV, on-ground roadshows, distributor reach-out as well as customer service edification.- Took on the role of Acting Head of E-Commerce Digital Business in incubating new businesses including P&L management, operations and merchandising.- Collaborated with the Business Intelligence team in bridging data and business operations to tap new customer opportunities.Lastly, I served as conduit to the steering committee with the Senior Leadership Team in decoding and translating the complexity of the ever-changing digital technologies

I was headhunted to lead end to end planning and launching of IPTV collaboration product covering business, finance, IT as well as technology towards ensuring on time rollout.This involved developing strong partnership with Telcos in ensuring seamless project deployment while managing all stakeholders and executed effective change management across the entire organization.Besides that, I also launched new business products and services into the consumer markets including E-commerce initiative, OTT, SCM and repricing exercises.Lastly, I took on the role of Acting Operation Manager for IPTV Sales Operations to boost subscription numbers and revenue.

I was approached to take on the role in driving business process improvement initiatives and ensured delivery of quality outcomes across Operation (Sales Ops) & Consumer Business Sales (CBS) as well as regional offices.Here, I spearheaded the digitalization of sales processes covering Sales force, Incentives, E2E submission and Mobile Distribution while implementing change management within enterprise business including stakeholder management.Additionally, I also managed the execution of a myriad of special projects encompassing SCM, Operation outsourcing, Billing system upgrade as well as Corporate Individual Initiative.Lastly, I performed Business Strategy Portfolio Analysis on Enterprise Business customer sales journey.

I was recruited to develop change management, communication and training plans while drafting consulting proposals and reports for clients.This involved performing Organization Change and Corporate Culture Change assessments as well as training and presentations.Besides that, I also formulated change management methodologies and tools as well as trained and transformed clients’ staffs into change management experts.The highlights of the tenure included rolling out the MITE, MAIDA and MATRADE Government portals as well as enhanced the IT system for the Department of Water Works Brunei.Company: OZ-X Technology Sdn Bhd (MSC Status)Title: Operations ManagerDuration: Nov 2001 – May 2003As the Operations Manager, I led the planning and deployment of various IT projects towards enhancing clients’ IT systems.Other than that, I also developed the operational strategies while ensuring prudent management of the entire company.

Nature of business : Applications services and Digital AdvertisingJob Tasks: - IT Project Management (Project Leader )- Strategy and company management

I was hired to manage the day to day operations in integrating web-based solutions with clients’ existing systems.During this tenure, I carried out business analysis and process re-engineering in delivering tailored web-based solutions as well as services to various clients.Additionally, I also ran business development functions.

I started my career as a IT Developer and was promoted to System Analyst in performing software development and maintenance activities while supporting E-Commerce IT planning.