- Keying in stock updates and transfers using AutoCount.- Monitoring inventory levels and ensuring accurate stock counts.- Collaborating with team members to ensure smooth store operations.- Checking invoices against AutoCount backend to verify serial number accuracy.- Assisting incoming customers by handling their orders and inquiries.

- Oversaw the monitoring and coordination of shipments from various e-commerce platforms, ensuring efficient operations and timely delivery arrangements. - Analysed shipment reports and coordinated with the distribution centre team to prioritise processing, expediting shipment dispatches according to customer deadlines. - Managed SOPD No POD shipments, investigating and resolving issues causing delays in obtaining Proof of Delivery (POD), ensuring timely resolution for customer satisfaction. - Monitored and resolved Cash on Delivery (COD) shipments, promptly settling payments and coordinating with teams for COD collections to streamline operations. - Regenerated and updated data related to e-commerce and local shipments, ensuring accuracy and completeness for effective monitoring and decision-making. - Led problem shipment handling for Shopee COD returns, addressing issues like invalid addresses, refusals, and misrouted shipments, maintaining operational efficiency. - Facilitated effective communication with subcontractors, customers, and relevant departments, ensuring swift resolution of shipment issues and maintaining high customer satisfaction.

- Generate and issue invoices and statements of account for both local and international accounts on a weekly, mid-month, and end-of-month basis. Ensure invoices are promptly generated and verified against agreed-upon rates and services, resolving any discrepancies with logistics partners.- Handle billing for terminal charges and oversee transactions related to the Sabah branch.- Evaluate actual versus target monthly sales collections.- Verify documents and invoices for correct GST/SST codes and manage both internal and external audits related to GST/SST compliance.- Generate weekly and monthly reports to provide insights into financial performance.- Reconcile bank statements and update payments accurately in the system.- Maintain organized filing systems using the 5S method for efficient organization.

- Lead the resolution of disputed matters by collaborating closely with operational teams to investigate issues, analyze data, and find timely solutions.- Update and reconcile customer payments, maintain accurate records in the collection report, and coordinate with the Accounts Receivable team to ensure timely updates to customer statements of account.- Oversee cash collection from operational teams, ensuring all funds are collected, documented, and deposited into the bank promptly.- Enter billing data accurately and in a timely manner into the Kes system to facilitate billing processes and maintain up-to-date records.- Verify and compile invoices and supporting documents received from the Distribution Center, ensuring accuracy and completeness before further processing.- Assist customers with invoice inquiries and concerns, prepare Credit Quality Form (CQF) submissions for billing adjustments, and ensure prompt resolution of discrepancies.- Forward invoices with supporting documentation to customers, ensuring alignment with delivery orders and facilitating prompt payment to the company.