• Utilize interpersonal skills by engaging new customers and strengthening existing relationships through account managementresulting in repeat business.• Brought in over $250,000 of revenue for the company in first year, from new customers through cold calling and email prospecting.• Discuss closely with my customers for their marketing efforts, providing ideas, and creative inspiration.• Uses knowledge of business protocol, terms, and standards to communicate with vendors, billing and invoicing clients, quoting, andreceiving and sending information in a timely fashion.• Successfully perform conflict resolution between customer and vendor which prevents further escalation to lost customers.• Hone technical skills by utilizing centralized database, Filemaker Pro in order to process purchase orders, issue invoices, check account availability, and many additional services.

• Strategized player development through long term relationship building, connecting with guests about their gaming & non-gaming interests.• Marketed new business through local and out of market networks using inquiries, referrals, leads, and other resources.• Informed and delivered ways to improve customer gaming experience by offering credit accounts, comps, hotel accommodations, and other perks. • Attended and coordinated special events and promotions, both on and off property, in order to enhance the guest experience.• Adhered to the code of ethics and policies outlined by the Seminole Gaming Administration, in addition to maintaining customer confidentiality in all aspects.• Administered the casino's loyalty program and analyze player data, resulting in increased player retention.• Maintained open and clear communication with various departments, including marketing, food & beverage, and security to ensure a seamless guest experience.

• Interacted with wide demographic of guests and team members, to aid in all their pool, cabana, and food and beverage needs.• Conducted end of night reporting quantifying revenue results of the day.• Utilized Hard Rock’s recognition program to spotlight team member’s going above and beyond their job functions.

• Effectively tasked with ordering/inventory, large party portal, payroll, reporting, etc.• Served as Manager for Abiaka, aided in many nights with guest check average of $100+• Served as Manager for Cipresso, frequently gauging guest feedback through touching multiple tables nightly.

• Interact with wide demographic of guests, including Premier to many X-Card players, to aid in all their pool and cabana needs.• Assist managers and coworkers in pre-shift duties and problem solving, as well as resolving concerns/questions of guests. • Received positive reviews on GX 360 for quality of service provided.

• Secured large sums of money by assisting with the collection of money boxes from slot machines and ensuring proper storage of these funds in the casino vault.• Entrusted with and responsible for the keys to over 3,000 slot machines. These keys granted access to the plethora of money inside the machines. Keys were only distributed to reliable, trustworthy, and dependent employees. • Interacted closely with security department and built rapport with 12 fellow employees to efficiently complete our job as a team.