Dylan Routh Email & Phone Number

Plano, Texas, United States

• Manage 35 Premier dealers as a dedicated credit buyer with a primary focus on emphasizing value proposition via consistent availability and maximum flexibility • Develop large dealer loyalty with dealer group requesting my continued oversight through multiple resets• Identify as a subject-matter expert with call handling and accuracy of files• Hand-selected by leadership to join Camp Einstein, a performance-based position created to modernize and increase accessibility to information on Knowledge Hub, a Confluence based knowledge management system

Plano, Texas, United States

• Managed a large portfolio (400+) of delinquent retail and lease accounts and for a large portfolio (1000+) of deceased retail and lease accounts • Assessed individual accounts to determine best collections strategy and coordinated collections efforts between outside counsel, 3rd party repossession/skip agencies, and in-house collections• SME to other departments as necessary to help resolve escalated problems or to develop process improvements • Consistently exceeds expectations for monthly performance on various key performance indicators• Drafted policies/procedures relevant to my position and received consistent positive feedback on same from Knowledge Management team and from senior analysts referencing material• Member of Recovery event committee for calendar year 2016• Participated in Advisory Counsel and delivered presentation to management group for proposed training program; created program with management approval and worked closely to host SIP training Sessions

Plano, Texas, United States

• Responsible for a portfolio of charged of accounts, including SCRA and Total Loss accounts• Demonstrated high proficiency in handling accounts

Portland, Oregon Metropolitan Area

• Worked for multiple law firms and legal clinics in the Portland area including for Youth, Rights, and Justice and for Haglund and Kelley, LLP• Volunteered for special projects to further assist area employers, and received recommendations for permanent job postings

Portland, Oregon Metropolitan Area

• Managed a team of 10+ mediations analysts• Delivered headcount expectations to senior management and hired new employees• Worked closely with Senior Counsel to determine responsibilities and needs of my team• Maintained an intimate understanding and familiarity with new legislation impacting Oregon Foreclosure Avoidance Program (OFAP).• Brainstormed, mapped out, and instituted processes by which the firm could efficiently serve the needs of various clients while upholding firm ethical standards and remaining compliant with the law.• Trained attorneys on what problems or questions they were likely to encounter at mediation conferences, and gathered, documented, and analyzed information received from these conferences to proactively address potential issues• Developed contacts with the Mediation Case Manager, informing and educating them on the practical reality the law was creating for the lenders. • HIGHLIGHT: Drafted changes to permanent rules resources which effectively clarified questions left open by Oregon Senate Bill 558. Changes were eventually implemented by Oregon civil authorities, and efforts resulted in making the OFAP program more successful and accessible for all participants.

Portland, Oregon Metropolitan Area

• Managed a team of 20+ active members• Delivered headcount expectations to senior management and hired new employees• Performed regular account audits and developed training/coaching strategies based on needs of individual employees, including usage of progressive disciplinary process • Developed improvements to workflow procedures and associated training materials on approved adjustments • Pioneered weekly one-on-one meetings with employees • Worked closely with Human Resources to develop programs aimed at improving employee morale• Directly corresponded with clients on escalated issues, contacted out to government agencies for research purposes, and developed relationships with the courts to confirm specific inquires and answer questions as they arose.

Portland, Oregon Metropolitan Area

• Performed data entry and general analysis tasks and responsibilities. • Supported a 3-person unit (1 paralegal leading 2 specialists) that were responsible for a specific set of cases and clients.