Dylan Ruiz Álvarez Email & Phone Number

San José, Cr

San Jose, Costa Rica

-Working in Konrad I have learned and developed a lot of my testing skills, Konrad is a third-party company I have worked on more than 14 projects, with different clients, covering multi-language pages, and multiplatform, always providing the best quality possible to these clients applying the best practices.-Experience working with short and large teams, always using great communication and adding a personal touch trying to make the day-by-day workplace a pleasant place to work.-Pretty good at adapting to new situations, I am a fast learner and easygoing person which makes it easy to join new teams or projects.

Costa Rica

Oficentro Terra Campus - Cartago, Costa Rica

Creation of daily, weekly, monthly and quater reports for bussisnes presentations like WBR(Weekly Bussines Review) or QBR(Quaterly Bussines Review). Take of desicions in real-time, staffing management, track associates attrition. Provide weekly reports of attrition, vacations, medical leaves, absences and permissions Paid/Unpaid granted. Analytical thinking, data gathering and dahboard creation.WFM and resource & capacity Management regarding process requirements and providing the necessary support to achieve the different targets proposed.-Real time monitoring Queue, real time analyst, real-time scheduling chances. -Management of AHT, SLA, ACW, Max delay, Abandoned Rate, QA, C-SAT and others.-Creating Schedules, working coverage for day, afternoon and graveyard shifts.Back office agent.Networking support over the chat and email.-Working with a VoIP Product fixing networking errors and bugs. - Direct contact with the Client, developers and customers.-Every day tools: Cisco platforms, Discord, Microsoft Office Excel, Skype for business on Windows.

Costa Rica

Convergys-Team Leader Backup-Floor supportRXEducation Specialist – Humana-Special costumer service treatment for seniors citizens.-Proving information about the insurance and the prescriptions.-Sales agent as part of the Humana Pharmacy selling prescriptions. -Tracking information and follow-up.Technical Support Specialist – Comcast Technology Solutions-Floor Support -Team Leader backup-Creating Tickets and logging information. -Troubleshooting and restating modems.-Proving billing information and taking costumers payments.-Sales agent, selling Internet plans and Computers.

-Ensuring that development processes are followed.-Software validation and verification in web-based applications. -Creating test plans and test cases to verify and validate project requirements.-Integrating testing across browsers and environments (development, testing and production).-Estimation and scheduling of testing efforts.-Mobile testing.-Log, track, and verify resolution of software and specification defectsJargo Rocks was a Part-Time job

Ingeniería, Systems Engineering

Tecnicatura, Cinematography And Film/Video Production

Bachelor'S Degree