Dylan Ryder Email & Phone Number

Lawnton, Qld, Au

Brisbane, Queensland, Australia

Providing high level investigations and root-cause anaylsis for National Accounts customers that are impacting direct relations with the company and contracts.

Brisbane, Queensland, Australia

Liaise with internal and external stakeholders regarding high-level issues and escalations. Provide exemplary customer service and conflict resolution. Deep dive investigation and root cause analysis of ongoing issues. Improvement discussions with National operations teams to determine best resolution for high impact customers.

Brisbane, Queensland, Australia

Brisbane, Australia

After working within Telstra's NBN Centre for 12 months I was given the opportunity to progress through the business to a more Complex role. I have been able to use my existing knowledge of NBN products to help deliver Telstra's NextIP products including IPVPN and Managed Services across PSTN, ADSL, Ethernet Lite, Wideband, Mobile and NBN (FTTP) access types.A career that originally started as an entry-level data entry role is starting to progress more and more. I am always willing to continue to improve my knowledge and processes and am eager to continue to learn.

Brisbane, Australia

I have been in the Telecommunications industry for 16 months. My main experience has been within delivering Telstra's NBN products to Business and Enterprise/Government customers. During this time I was made an in-team coach which allowed me to assist Team Leaders and SME's in the following; Provide coaching and training support to teams with Case Management on Telstra's NBN platform for Business and Enterprise/Government customers- Quality assure and compliance check team work in line with documented procedures- Work on new product and process development- Lead data driven business improvement activitiesA flexible, collaborative and hands-on approach has allowed me to excel quickly within this role.