Dylan S. Email & Phone Number

Utrecht, Ut, Nl

Berlin, Germany

Amsterdam-Zuid, North Holland, Netherlands

• B2B and B2C Support: Providing technical support to bothbusiness and private clients via phone and email.• Customer Satisfaction: Maintaining a high level of customer satisfaction to keep in line with SLAs set.

Amsterdam, North Holland, Netherlands

• Coaching and Leading a team in office and remotely.• Ensuring KPI targets and productivity goals are consistently met. • Collaborating across a leadership team to maintain alignment.

Dundalk, County Louth, Ireland

•Ensuring Broker, Business Partner and Clients needs were met. Communication handled via phone and email.•Managing escalated cases and ensuring the highest customer satisfaction. •Working in a fast paced environment consistently focused on meeting deadlines, targets and SLAs.

Berlin, Germany

⦁Leading a team and ensuring that KPIs are met and closely analysing team member's performance.⦁ Coaching with tasks, internal processes and supporting team members with their development goals. ⦁ Managing projects in collaboration with internal departments (i.e. Sales, Operations Management and Product), helping to meet KPI´s and improving cross departmental alignment.

Berlin Area, Germany

• Advising and encouraging the Customer Concierge team with innovative methods of problem solving on cases while promoting an open feedback culture.• Mentoring and training team members on quality expectations, process updates, tasks and communication.• Conflict resolution with customers via phone, live chat and email. • Performing monthly quality checks to ensure consistent high levels of customer service.

Berlin

In this role as Customer Concierge in our Operations department, my daily tasks included;- Interacting with our customers and partners via phone, email and social media, working to resolve customer queries in real time, while building relationships and gaining trust.- Maintaining and promoting a positive attitude while meeting productivity goals, and leaving our customers with a smile. Following up on customer issues to the point of resolution, keeping customers updated as needed.- Promoting the core values of our Global Transportation company while working daily with a motivated workforce while we continue to expand globally.

Ardee, Co.Louth

Employed as a customer assistant in the Ardee branch my daily tasks would include;- Ensuring customer satisfaction is at the heart of all actions in store- Interacting with the customer in a pleasant, friendly and helpful manner- Maintaining store cleanliness and hygiene standards- Maintaining agreed store merchandising standards- Ensuring the correct quantity and quality of goods are made available to our customers- Following freshness and rotation principles- Preparing, baking and displaying bakery products- Ensuring all waste is managed correctly- Assisting in the stock count process- Complying with relevant legal obligations- Complying with Company Guidelines and Procedures

Ashbourne, Co. Meath

Working in a busy environment dealing with large numbers of customers handling guest concerns, ensuring the safety and enjoyment of visitors to the park.

Bachelors, Business Studies, 2.1

Over my years of study I have covered a broad range of topics, such as; - Strategic Management - Operations Management - Human Resources.

Erasmus, International Business

Activities and Societies: Studied: Intercultural Studies, Cost Accounting, International Law, Marketing Innovation Took this course.