Dylan S. Email & Phone Number

Utrecht, UT, NL

Berlin, Germany

Amsterdam-Zuid, North Holland, Netherlands

• B2B and B2C Support: Providing technical support to bothbusiness and private clients via phone and email.
• Customer Satisfaction: Maintaining a high level of customer satisfaction to keep in line with SLAs set.

Amsterdam, North Holland, Netherlands

• Coaching and Leading a team in office and remotely.
• Ensuring KPI targets and productivity goals are consistently met.
• Collaborating across a leadership team to maintain alignment.

Dundalk, County Louth, Ireland

• Ensuring Broker, Business Partner and Clients needs were met. Communication handled via phone and email.
• Managing escalated cases and ensuring the highest customer satisfaction.
• Working in a fast paced environment consistently focused on meeting deadlines, targets and SLAs.

Berlin, Germany

⦁Leading a team and ensuring that KPIs are met and closely analysing team member's performance.⦁ Coaching with tasks, internal processes and supporting team members with their development goals. ⦁ Managing projects in collaboration with internal departments (i.e. Sales, Operations Management and Product), helping to meet KPI´s and improving cross.

Berlin Area, Germany

• Advising and encouraging the Customer Concierge team with innovative methods of problem solving on cases while promoting an open feedback culture.
• Mentoring and training team members on quality expectations, process updates, tasks and communication.
• Conflict resolution with customers via phone, live chat and email.
• Performing monthly quality checks to ensure consistent high levels of customer service.

Berlin

In this role as Customer Concierge in our Operations department, my daily tasks included;- Interacting with our customers and partners via phone, email and social media, working to resolve customer queries in real time, while building relationships and gaining trust.- Maintaining and promoting a positive attitude while meeting productivity goals, and.

Ardee, Co.Louth

Employed as a customer assistant in the Ardee branch my daily tasks would include;- Ensuring customer satisfaction is at the heart of all actions in store- Interacting with the customer in a pleasant, friendly and helpful manner- Maintaining store cleanliness and hygiene standards- Maintaining agreed store merchandising standards- Ensuring the correct.

Ashbourne, Co. Meath

Working in a busy environment dealing with large numbers of customers handling guest concerns, ensuring the safety and enjoyment of visitors to the park.

Bachelors, Business Studies, 2.1

Over my years of study I have covered a broad range of topics, such as; - Strategic Management - Operations Management - Human Resources.

Erasmus, International Business

Activities and Societies: Studied: Intercultural Studies, Cost Accounting, International Law, Marketing Innovation Took this course as.