• Spearheaded a research presentation to senior executives and IT leadership, highlighting the strategic implementation of Artificial Intelligence Automation in our Last Mile Division to improve business processes• Conducted in-depth analysis of customer accounts data to identify trends and discrepancies • Provided analytical, troubleshooting, & escalation support for our clients Peloton & Tonal • Contributed to the preparation of financial reports and summaries, assisting with data collection• Participated in cross-functional meetings to discuss account-related matters and contribute ideas for process improvement

• Frequently assisted team members during rush periods/ promoting exceptional service and a fine dining experience• Helped managers with setup and design of banquet events & outdoor functions• Maintaining customer satisfaction by timely serving entrees & drinks, ensuring a fast paced service environment

• Maintained and developed positive business relationships with customer's key personnel involved in, and directly relevant to logistics activity• Handled day-to-day shipping and receiving of IT hardware products• Verified transactions, product orders and shipping dates and entered information into databases and reports

- Gained invaluable experience with customer service, learning ins & outs of how Chick Fil A operates efficiently- 1 of 4 Team Members selected to train new employees & assist in generating new marketing ideas- Serving guests in drive thru & dine in, responsible for upselling of various products- Operated registers to process payments & transactions