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Dylan Scully is listed as Application Support Analyst at ICON plc, based in Salt Lake City, Utah, United States. AeroLeads shows a matched LinkedIn profile for Dylan Scully.
Dylan Scully previously worked as IT Support Engineer I at Icon Plc and Customer Support Engineer at Novi - Now Part Of The Welltel Group. Dylan Scully holds Bachelor Of Science (Bsc), Information Technology Management from Institute Of Technology, Carlow.
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6+ years experience in IT Support, primarily in the CRO/Pharma industry. I have had exposure to a vast number of technologies and troubleshooted complex issues related to PC Hardware, Laboratory equipment, Printers, Mobile Devices and everything in between.
Listed skills include Veeam, Altiris Console, Information Technology, Project Work, and 25 others.
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Dublin, Ie
Tier 3 support of Applications used in ICON Bioanalytical Laboratories, Pharmacies & Early Phase Clinics in North America.Our team supports a wide range of applications and equipment used for patient telemetry, fridge/freezer monitoring, man down systems and laboratory instruments.
Dublin, Ie
End User Services for EMEA, based in the ICON Dublin HQ.Responsibilities include:Provide Local IT Support for the HQ and Central Laboratory along with remote support to branch offices across Europe. (Servicenow)Imaging and app deployment for end-user Laptops and Desktops. (MECM)Interfacing laboratory instruments to the LIS Instrument ManagerAdmin of Intune for Android and iOS devices.Setup UPS Management globally via Struxureware and maintained the environment.Lead office opening & expansion projects, meeting room improvement projects, re-cabling comms rooms.Hands and eyes support for remote Infrastructure and Systems teams.White Glove support for Board members and C-Suite staff.
Naas, Co. Kildare., Ie
After my internship, I was brought on as a customer support engineer on contract with ICON plc in Dublin.Initially I was assisting with the reimaging and replacement of ~300 Windows 7 laptops and desktops in the ICON HQ in Dublin. When that project concluded, I started working with the end user services team, actioning support incidents that were escalated from the service desk and preparing/deploying IT equipment to new hires.
Naas, Co. Kildare., Ie
Service desk support. (Connectwise ticketing, phone support and remote desktop support)On-site support and proactive IT checks & maintenance. Implement and maintain Data and VM Backup systems for our clients (Veeam, Altaro, Ahsay).Laptop & Desktop imaging and deployment. (MS Pxe)Setup ITGlue for asset management, documentation tracking, password management and general knowledgebase for our client environments.Setup Brightgauge and integrated with Connectwise to create metrics dashboards for the support team and reports that our management team can use to present data to customers.Office move and expansion projects.
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Dylan Scully works for ICON plc.
Dylan Scully is listed as Application Support Analyst at ICON plc.
Dylan Scully is based in Salt Lake City, Utah, United States while working with ICON plc.
Dylan Scully has worked for Icon Plc and Novi - Now Part Of The Welltel Group.
You can use AeroLeads to view verified contact signals for Dylan Scully at ICON plc, including work email, phone, and LinkedIn data when available.
Dylan Scully holds Bachelor Of Science (Bsc), Information Technology Management from Institute Of Technology, Carlow.
Dylan Scully is listed with skills including Veeam, Altiris Console, Information Technology, Project Work, Cisco Systems Products, Linux, Active Directory, and Computer Hardware.
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