Dylan Shaffer, Mba Email & Phone Number

Harrisburg, Pennsylvania, United States

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

-Analyze and interpret data from prior servicers such as Nelnet, ACES, Navient, Mohela, Great Lakes, and UHEAA-Compile easily understandable data for others to interpret-Gather data for a borrower related to their personal demographics, number of loans, payment history, bill dates, and history repayment schedules-Communicates with prior servicer representatives to locate missing information on the behalf of the borrower

Harrisburg, Pennsylvania Area

-Compile information on accounts for guarantor for submission to appropriate databases. -Review account information to ensure loan has been serviced and loan information is in compliance with appropriate regulations. -Research basic and routine issues to assist in processing concerns. -Provide accurate responses (written and/or verbal) to requests. -Research basic data conflicts to assist in processing or resolving errors. -Process all documents pertaining to death, disability or bankruptcy of borrower relative to guarantors, lenders and other institutional customers. -Act as contact for schools, lenders and guarantors. Makes corrections to accounts based on departmental policies. -Compile information to be submitted to guarantor for claim payment on behalf of lender. -Participate in departmental cross-training initiatives. -Maintain statistical records of all workloads performed in conjunction with regular duties and submit to supervisor daily or weekly. -Request account adjustments, when necessary, to maintain compliance with regulations. -Based on guarantor guidelines and federal regulations, assemble in proper order and format all assigned claim documents for designated guarantors.

Harrisburg, Pennsylvania Area

-Messenger runs to the Post Office which requires operating Agency vehicles.-Sort/extracting mail received-Identifying/preparing like correspondence for imaging-Performing system research-Operating various Kodak Equipment to Imaging correspondence to scan correspondence and retrieve images-Indexing (Data Entry)-Perform Quality Assurance edits as well as other duties as assigned-Familiarized myself with confidentiality rules as well as Federal Guidelines-Followed strict guidelines in accordance with the Government

Psychology Department

Conducting research on happy people in college and how it will affect the students regarding future success.The hypothesis stated that happiness would predict creativity, risk taking and goal approach behaviors; and at the same time, the relationship would be mediated by social affiliation and stress. After a three step regression analysis, the results were concluded. Happiness would predict creativity, risk taking and goal approach behaviors regardless of the mediation of social affiliation and stress. In other words, if an individual is happy, these outcomes will be predicted.Recently, the poster below was presented at Slippery Rock University's Research Symposium. The poster was also presented at the Western Pennsylvania Undergraduate Psychology Conference 2014.I am now in the editing phase of the research paper. My current goal is to edit the paper to sufficient quality so it can be published over the 2014 Summer in the Journal of Happiness Studies.

Harrisburg, Pennsylvania Area

Coordinated with various employees to solve various issues that the customer had. Other duties revolved around providing world-class customer satisfaction. I was often required to accommodate and be very flexible as it came to scheduling needs of other employees.-Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.-Communicate to customers what’s possible with technology.-Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.-Help answer questions and resolve customer issues.-Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.-Act as a peer leader to Sales Consultants.-Perform other duties as assigned.-Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left unserved or underserved.-Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers.-Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives.-Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals.-Help answer questions and resolve customer issues.-Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types

Greater Pittsburgh Area

I am currently helping a PhD candidate on his dissertation. Specifically, I am using Qualitative Methods to find common themes within the interviews that he has performed. Additionally, every so often, the other researchers and I have a meeting. We then work together to find common themes and agree on if a theme should stay or go. Once we have completed an interview, we then evaluate the interview on a health analysis. We look to see if the client has met their goals or how close they have come. We also analyze if they did not meet their goals, what kept them from their goal or what helped them to achieve it as well.

Intramural Office

I have received a graduate assistant ship as the Intramural Coordinator for Chatham University. My duties range from organizing large groups of people into teams, to collecting signatures, making sure people follow a strict list of rules, to making sure everything goes well and no harm comes to any of the student athletes. I also work closely with the other Graduate Assistant for the Athletic and Fitness Center. Together, we provide the students with various activities for health and engagement in the environment.There are often times when I work with other members within the building to make the building more attractive. For example, we update the posters or take photos to make the building and the programs we offer appealing.

Job duties range from assisting customers from shipping their package, preparing their package, building a custom box from scratch (using a specific formula), counting the registers, closing the shop, depositing the money from the days income, assisting the manager, using computer skills to help the customer develop the picture they require, opening the store and preparing the store for the day.I am also a certified world class customer service representative of the UPS Store.

Galleria Mall

Job duties range from cooking the food, cleaning the grill, refilling empty stock, closing the shop and counting the registers.

Job duties range from cooking food, closing the shop, counting the registers and refilling empty stock.

Master Of Business Administration - Mba

1. Business Leadership

Graduate Certificate, Accounting, 4.0

Activities and Societies: National Honor SocietyManagerial Accounting Financial Accounting Intermediate Accounting 1, 2 & 3 Federal Taxes

Master’S Degree, Health/Medical Psychology, 3.96

Activities and Societies: Intramural Coordinator IEP Research AssistantI am enrolling in the 2014 fall semester in the MAP program..

Bachelor Of Science (B.S.), Psychology

Activities and Societies: PSI CHI Pittsburgh Marathon Volunteer Exam Proctor Research ConductorOriginally entering college as an exercise.