Dylan Shen Email & Phone Number

China Shanghai

1.According to the company's brand development strategy and marketing development plan, to assist the general manager to develop the annual business cooperation development plan, to achieve the company's marketing objectives. 2 In charge of customer data collection, market research and business negotiation in the whole China market. 3 To know the competitor information and other similar brand information, to develop new solutions. 4 Be responsible for the review of the cooperation and the franchise contract, the market development of the negotiations, follow up work. 5 Be responsible for the PPT and Excel arrangement of the product information in the BD channel negotiation. 6 Maintain the relationship with the Business Partner management staff. 7 Be responsible for the activities of the hotel and the hotel salon, large wedding show and other cooperation negotiations, the signing of the cooperation agreement, and draft the event plan with PR department and follow up the event details. 8 To assist the general manager to participate in the new brand shop, shopping mall merchants and discuss cooperation agreement. 9 To participate in the cooperation of luxury brands.

Shanghai City, China

Providing administrative support to the Events department  Liaising with event suppliers – hotels(housekeeping, front office, engineer, banquet, a/v suppliers, , florists)etc  Setting up meetings with clients, suppliers and other agency staff  Maintaining clear and consistent communication between clients and events team  Gaining and maintaining familiarity with the client's product, business culture and competition Contributing ideas to program development for the client and for new business proposals  Assisting with new business pitches and presentation development, client activity reports and other client administrative duties Answering the telephone inquiry and taking messages. Support the Events Team in all aspects of event planning. I will be responsible for various elements involved with the day-to-day management of Events client base to ensure these events run efficiently together with the support of the Directors. This role will involve working on task-oriented projects that require good organizational skills and the ability to juggle many projects simultaneously. Events executives need to be highly organized and feel comfortable delegating to employees. We should make sure the issue is quickly resolved without disturbing the occasion.

Shanghai City, China

1, The operator is responsible for taking the guests calling and inform the housekeeping staff to deal with the guests room of the demanding2, business center is responsible for receiving express service, provided the guests to the internet, printing, scanning, and the conference room arrangements, some translation service as secretary for the managing director, etc. receiving messages.  3. The front office is mainly responsible for check-in and check-out service, adjust the guest's bill in opera system, response to all guests about the hotel housing and consumer issues, and As far as possible to meet all the guest required on the hotel's service demand. Gradually to the Team leader direction, arrange the house status in system, took over the group arrangement, and teach the new employee during my work. The service will receive the guests of praise and affirmation, the company also actively organizes international hotel senior sales in order to upgrade sales skills, through the practice, I had some good sales performance. During this two years in Grand Hyatt, I can handle majority guests complaints and suggestions and requests, and have good communication skills and the ability to get along with guests and colleagues. The main responsibilities: To monitor the quality of welcome extended to guests To recruit, train and motivate the members of the his or her team To ensure that all hotel standards and procedures are applied To manage daily billing and payments The ability to be available to work nights, weekends or public holidays Sales ability Hospitality Adaptability: coping with the diversity of customers and their needs Self-sufficiency Self-control: handling complaints Good relationship skills Team leadership Good memory: remembering guests hobby and staying history to ensure give regular guest a good impression