Dylan Slaughter Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

• Responsible for responding to and resolving customer questions and technical issues using chat box system and phone calls. • Provide support of business level applications, password resets, ensuring timely resolutions for incidents. • Utilize remote desktop software to assist in troubleshooting client computer issues. • Monitor and escalate issues to higher level support when needed.• Maintained a high level of customer support satisfaction with a combination of technical skills and exceptional personal skills.

Pittsburgh, Pa, Us

• Responsible for ensuring network connectivity for Canada Digital Communications Center project installation of LCD display, iPad, and Apple TV for digital signage. • Provided technical assistance and voice support for on-site technicians during project installation. • Troubleshot and resolved issues, including defective hardware, and computing issues, appearing in existing installations while completing trouble tickets in a timely manner. • Third level support, fielding calls from on-site technicians assisting in technical troubleshooting. • Collaborated with individual stores to provide client connectivity support for various devices. • Configured devices according to established procedures. • Created and revised project documentation in collaboration with the project manager.

Randolph Afb, Tx, Us

• Experienced with identifying, troubleshooting, maintaining, and repairing electronic components in Radar/Electronic Warfare for the B-1B/F15 aircraft. • Actively held secret security clearance for the duration of the enlistment. • Team Leader, managed the maintenance practices, training requirements are met, and safety practices are followed for team members to ensure proper procedures are being followed during day-to-day operations. • Implemented impactful efficiency improvements and revised training programs saving manhours through policy and procedure reforms. • Submitted recommendations for process improvements to improve workflow efficiency. • Provided On the Job Training (OJT) to new Airmen within the work environment. • Effective in diagnosing and resolving technical issues within the system requirements. • Organized and conducted maintenance procedures as well as calibrations for testing equipment. • Presented technical level diagnosis to intermediate and executive level management detailing in-depth description of system functionality and diagnosis processes.

Cleveland , Ohio, Us

• Responsible for the installation of secure print badge scanners in corporate environment. • Main technical contact for onsite installation of devices. • Escalated key issues to the Lead IT Specialist when appropriate. • Traveled to multiple corporate sites and installed badge scanner and software to all printers within the environment. • Worked in executive level offices and environments.

• Responsible for installing and maintaining electrical systems, equipment, and devices. • Diagnosed electrical faults and fixture issues. • Proficient in using hand and power tools. • Obtained knowledge on precision measurements such as voltage and ohm readings.• Installed electrical conduit, cables, fixtures, and conduit boxes. • Commercial, Construction, and Industrial Experience. • Worked in executive level offices and environments as well as residential areas. • Obtained knowledge of the National Electric Code (NFPA 70) and local codes.

Bachelor'S Degree, Management Information Systems, General

Avionics Maintenance Technology/Technician