Dylan Slaughter Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, PA, US

• Responsible for responding to and resolving customer questions and technical issues using chat box system and phone calls.
• Provide support of business level applications, password resets, ensuring timely resolutions for incidents.
• Utilize remote desktop software to assist in troubleshooting client computer issues.
• Monitor and escalate issues to higher level support when needed.
• Maintained a high level of customer support satisfaction with a combination of technical skills and exceptional personal skills.

Pittsburgh, PA, US

• Responsible for ensuring network connectivity for Canada Digital Communications Center project installation of LCD display, iPad, and Apple TV for digital signage.
• Provided technical assistance and voice support for on-site technicians during project installation.
• Troubleshot and resolved issues, including defective hardware, and computing issues, appearing in existing installations while completing trouble tickets in a timely manner.
• Third level support, fielding calls from on-site technicians assisting in technical troubleshooting.
• Collaborated with individual stores to provide client connectivity support for various devices.
• Configured devices according to established procedures.

Randolph AFB, TX, US

• Experienced with identifying, troubleshooting, maintaining, and repairing electronic components in Radar/Electronic Warfare for the B-1B/F15 aircraft.
• Actively held secret security clearance for the duration of the enlistment.
• Team Leader, managed the maintenance practices, training requirements are met, and safety practices are followed for team members to ensure proper procedures are being followed during day-to-day operations.
• Implemented impactful efficiency improvements and revised training programs saving manhours through policy and procedure reforms.
• Submitted recommendations for process improvements to improve workflow efficiency.
• Provided On the Job Training (OJT) to new Airmen within the work environment.

Cleveland, Ohio, US

• Responsible for the installation of secure print badge scanners in corporate environment.
• Main technical contact for onsite installation of devices.
• Escalated key issues to the Lead IT Specialist when appropriate.
• Traveled to multiple corporate sites and installed badge scanner and software to all printers within the environment.
• Worked in executive level offices and environments.

• Responsible for installing and maintaining electrical systems, equipment, and devices.
• Diagnosed electrical faults and fixture issues.
• Proficient in using hand and power tools.
• Obtained knowledge on precision measurements such as voltage and ohm readings.
• Installed electrical conduit, cables, fixtures, and conduit boxes.
• Commercial, Construction, and Industrial Experience.

Bachelor'S Degree, Management Information Systems, General

Avionics Maintenance Technology/Technician