Dylan Somerville Email & Phone Number

South Africa

Employed as a field technician providing a fully managed ITC service to clients.Liased with clients on their day to day IT issues and provided support.Managed critical monthly backups for SLA clients.Managed all IT requests and provided solutions to expand their infrastructure and systems where needed.Lead Voip engineer - spec , test and install hosted voip solutions for clients. Hosted Pbx configuration and sound editing skills required. Knowledge of IP phones required… Show more Employed as a field technician providing a fully managed ITC service to clients.Liased with clients on their day to day IT issues and provided support.Managed critical monthly backups for SLA clients.Managed all IT requests and provided solutions to expand their infrastructure and systems where needed.Lead Voip engineer - spec , test and install hosted voip solutions for clients. Hosted Pbx configuration and sound editing skills required. Knowledge of IP phones required. Handled all types of requests from tier1 to tier3 from 200 plus customers.Solid understanding of implementing Cyberoams UTM gateway as a firewall and threat management device. Provided after hours emergency support to clients on a rotation schedule.Provided training to company engineers when required. Show less

Managed and executed ITC services to clients under my portfolio. Servicing of SLA contracts and performing required system administrator tasks and maintenance. Directly involved in all IT functions of the clients, from procuring new equipment to planning and testing DR scenario's, managing client data backups and providing helpful advise. High technical expertise and customer relationship skills where required to fill this role.

System Administration and IT support to customers.Helped manage servers and desktops in our clients IT environments.Went onsite to assist with callouts. Was contracted to a big clothing manufacturer and handle all the support for a company of 1300 staff on my own.

Member of the internal IT team of 4.Supported the company of 160 staff.Daily tasks involved setting up desktops for users.Installing software and printers.Troubleshooting IT issues.Installing network equipment.Managing server backups.Ensuring the IT room and server room where kept neat.Playing lots of fusball at breaktime.

Qualified Mcp, Mcse

Activities and Societies: MCSE training MCSE

Education record