Facilitating managerial approved consignments for elite and top tiered clients ensuring to drive individual goals and overall business. Meeting/Exceeding individual and store sales strengthening KPI’s and other commercial indicators.Leading all hosts within the space for client appointments and styling sessions per season, furthering client interaction and brand immersion while ensuring a personalized experience.Proficient in all applications and software used (Kronos, UKG, Microsoft Excel & Outlook)Working closely with operations and visual merchandising, ensuring to meet luxury standards of the store and overall guidelines including appropriate level of product and replenishmentSupporting with store pulls, inventory counts, markdowns and stockroom maintenance when requiredKeen to the brands grooming standards and behavior Converting a great percentage of clients to top tier status within my client book in a timely manner.Consistent with the clients discovery of the brand, elevating the client experience within the space.Following company policies, guidelines, and procedures Owning the employee experience, ensuring to drive both personal and my peer’s satisfaction and elevating team behaviors Strengthening previous and current clients with a solid commercial mindsetCapturing all luxury client information to grow the individual and store client book, successfully aligning with both self and brand’s goals. (Open & Caring, objective mindset)Ensuring a solidified background of product knowledge, being fully immersed in the brandDrive retention of clients ensuring volume and spend by regular contact + appropriate touch bases, following up on new product and client requestsFlexible, collaborative and approachable to work Detail oriented and creative with a passion to always learn/ discover new thingsMaintaining a great understanding of product sales performance and optimizing sales of all available inventory

Driving and providing individualized sales to adhere to the store’s $2M yearly revenue by using both developed strong interpersonal clienteling skills using digital clienteling applicationsPromotion of sales through conductive outreach through both email and personalized roles.Management of new product, as well as accepting and receivingConducting both opening and closing procedures as well as POS sales and refunds utilizing the latest softwares.Responsible for meeting individual sales targets, that supports monthly turnover as well as developing new client relations Conducting visual merchandising changes, making sure to align with market trends/upkeep sales floorSupporting the department’s inventory, checking for discrepancy and any need of replenishment of individual styles (RTW, leather goods and footwear)Promoting and selling product by identifying our customer's needsDelivering outstanding customer service and build long-term relationship with customersCapturing all client information for database entryManaging and assisting with private client appointment hostings/ consultations varying for each client Concluding client concerns with grace and professionalism with insuring to maintain both self and company standard (CRM)Supporting with post sale follow ups (in regards to alterations, repairs and co creation events.Completes various organizational projects; especially focused on an efficient and tidy BOH

Facilitating, creating and producing an increasing $1M clientele base through both learned and given personal strengths with cross selling, productive outreach and management of PR/ Corporate orders (for brands and person(s).​​Ensures a collaborative approach to stockroom management, providing team members and management with the support neededSupports management as requested with reporting and other various administrative tasksClearly communicates stock updates or changes to team membersSupporting the sales floor daily, ensuring that each interaction upholds Byredo’s approach to customer service with clientsMeticulously following the Byredo guidelines and other selling techniques (cross- selling, upselling, etc. Improving overall KPI’s and closing sales.Capture all relevant customer information for entry in the databaseDrive sales through strong clienteling skills using digital clienteling applicationsProvides and receives respectful feedback to and from team members and management teamSupport shipping and receiving and inventory control when requestedPlaces and receives all purchase ordersMeeting and implementing new techniques given by the company.Receives and processes all deliveries, including preparing those going directly to clients Assisting corporate account with ordersCollaborating with other flagship teams to ensure all things are in order (based off of stock needs/replenishment/top sales)Processing client transactions within the cash desks.Completes various organizational projects; especially focused on an efficient and tidy BOH

Meeting Aēsop’s approach to customer service with networking, and building relationships with clientele.Assisting with consultations varying for each client as one has many different needs.Managing Inventory through frequent cycle counts; making sure to check for discrepancies.Sustaining high levels of product knowledge by utilizing and attending various trainingsCreating pivot tables and formatting through Microsoft Excel (product/ customer trackers)Meet and exceeding monthly sales goals and KPIS through client outreach (Combining upselling and recommendations on a need base heightens this)Establishing strong and organic relationships with each clientAssisting/Doing opening procedures such as cycle counts, general maintenance, and presentation upkeep throughoutMeticulously handling cash and bank deposits, managing orders and keeping track of stock to prevent discrepancies.

Represents Dr. Barbara Sturm within my college and community, in and off campusPartakes in creating brand content, supporting Sturm’s skin school online educational series , and organizes digital skincare ‘Haus Parties’ for my following.Works alongside with Team Sturm to facilitate self-care events, providing education about ingredient science.Frequent zoom meetings to discuss our progress at our university(s)

Maintain accurate and attractive merchandise ensuring strategic placement of products, maximizing customer purchases. Proactively assisting a great amount of clients daily in finding/selecting clothing items (also providing reccomendations)Perform stock upkeep during opening hours, and afterAssisting with inventory within the stockroomKeeping track of goods and supplies (what’s been sold, what’s left in stock)Tagging and labeling merchandise for intended markdownsAssisting clients with intended purchasesOrganizing and cleaning shelving, providing maintenance for the product on the floorPromoting teamwork to achieve Aritzia goals so that assigned tasks are performed in a timely manner

Provided extraordinary customer service, with also building rapport with customersMaintained a great sales pitch that allowed me to provide the community with plant based friendly juices and organic snacks.Interacted with customers to assess purchasing needs along with educating them on the health benefits of our products along with setting up weekly juicing plans that coexisted with each’s lifestyle and goals.Provided recommendations to customers based on expertise of new and current products and individuals tastes.Facilitated private events at universities, and establishments.Managed inventory and product levels by stocking and preparing both fresh juice and speciality products.Created eye-catching displays to increase the brand, as well as product based awareness, and promoting sales.Investigating and resolving customer complaints or issues to strengthen store reputation and grow customer retention.