- Responsible for standing up, marketing, and branding a Customer Success model to key stakeholders as a product of an organizational shift.- Develop and deliver comprehensive training segments to provider contracting and MedEcon underwriting audiences on 7 affordability tools designed to assist them in reviewing, conducting, and closing negotiations with multi-million-dollar systems/providers. - At the conclusion of training initiative, achieved an average Net Promoter Score (NPS) of 65.3 (Excellent).- Facilitate monthly office-hours to provide updates relating to the affordability tools used by contracting organizations.- Manage internal customer relations and provide support needed to ensure successful utilization of tools and achieve business outcomes. - Design trainings on beta application for pilot group of Client Analytics customers to effectively support the migration to updated platforms. - Collaborate with Contracting Center of Excellence (CoE) to provide bi-annual trainings to early career individuals and new hires in contracting organization.- Communicate and manage change as legacy systems/applications sunset and new tools/teams are implemented.

- Developed and deployed a standardized communications model to streamline important information on prospective affordability tools to our user base.- Sought opportunity to expand focus as a learning and development specialist (instructional design, technical writing, user-focused meeting facilitation) based off business needs. - Responsible for implementing the design and delivery of communications, training content, E-learnings, and knowledge sharing for affordability projects developed and released to assist the Provider Contracting and Network Performance organization consisting of 450+ employees.- Through training and development work, directly contributed to a 70+ training segment initiative that drove a success story of optimized contract finalizations totaling over $2B during 2022 and 2023.- Facilitator for change management initiatives as we transitioned from legacy tools to next-gen tools.- Revolutionized documentation repository on Confluence and marketed to leadership to obtain their buy-in. Beginning utilization at around 100 views per page in 2020, by end of 2023, increased by 12,000% to over 12,000+ views.

- Managed day-to-day operations of a multi-pool facility that served nearly 50,000 patrons throughout the season. - Office experience developed through scheduling, filing incident reports, and maintenance of inventory, along with local and state code compliance.- Developed internal and external communications supporting day to day operations and events.- Supervised in excess of 40 employees, including cashiers, maintenance crew, and certified lifeguards.

- Created and published multiple news events per week for Illinois State University’s newspaper.- Interviewed various people from local business owners to government officials and composed newsworthy stories.- Extensive writing and editing skills.