Dylan Stevens Email & Phone Number

Milton, NH, US

Boston, Massachusetts, US

Paris, France, FR

• Lead Engineer responsible for VMware infrastructure, including daily operations, on-going monitoring, maintenance and upgrades.

• Responsible for maintaining VMware infrastructure.
• Responsible for upgrading and keeping VMware in compliance.
• Setup and configured Buffalo infrastructure and operations VM’s.
• Setup and configure 10GB and 40GB Mellanox switches.
• Configured and setup SonicWALL firewalls in Manchester Datacenter.

Boston, MA, US

• Responsible for creating and managing Power BI reports for VM’s
• Responsible for Decommissioning of old Linux VMs
• Responsible for decommissioning of old thin clients and setup and of new devices
• Responsible to updating all templates to newest VDA and SCCM and updating VRA.

Boston, MA, US

System administrator on Exchange Team.- Support for lync and Exchange servers.- Responsible for all Tier 3 Exchange tickets.- Responsible for updating exchange servers when CU released.- Also part of office 365 implementation and support.

• Responsible for onsite support and management of School Networks and infrastructure.
• Supervise and handle support tickets as needed.
• Operate Veeam Backup products and applications as well as manage Sonicwall and Fortigate.
• Conduct VCenter and VMware setups.
• Perform Migrations from Hyper-V to VMware.
• Manage Exchange and Lync servers for schools and clients.

Newburyport, Massachusetts, US

• Responsible for the onsite support and service of multiple customers. Support included Microsoft Server and Data Networking Infrastructure support.
• Managed all assigned remote tickets.
• Performed hands on experience with multiple applications, technologies and hardware including: Microsoft Server, Windows 10, VMware, Citrix, Fort iGATE, Cisco ASA Sonicwall, Datto Backup Products and also Intronis.

Newington, NH, US

• Responsible for remote and onsite service and support of data networking and Microsoft Server in a multiple customer environment.
• Performed fast paced phone support which includes resolving LAN and WAN issues. Focused on LAN network problem solving.
• Experienced administering and managing Microsoft Server, Windows 7 and 8, VMware ESXI and VCenter, Fortigate products and also some Cisco products.
• Administered Office 365 implementation and support.
• Executed installation and support of multiple models of Fortigate Security Appliance.
• Performed installation and support of Fortigate and Ruckus Wireless Products.

Portsmouth, NH, US

• Responsible for remote and onsite service & support of voice and data networking in a multi customer environment.
• Performed fast-paced help desk support that included troubleshooting and resolving IP LAN & WAN, VoIP & other network issues.
• Utilized Microsoft, VMware, Watch Guard & several other popular technology manufacturers.
• Built companies first Open Source VoIP phone System which resulted in lower telecom cost & greater flexibility.
• Implemented remote access VPN that allowed workers flexibility to work remotely.
• Administered Microsoft Exchange & Active Directory implementation and support.

Dover, NH, US

— Responsible for internal support of network and desktop clients. — Requirements included entry-level network administration supporting a switched and routed windows and Linux network.— Majority of support included but not limited to troubleshooting, diagnosis and ultimately resolution of customer issues with several popular desktop applications. —.

Portsmouth, New Hampshire, US

Troubleshot DSL,T1,Fiber and telecommunications issues and worked with other carriers. Focused on customer service and also provide the best service to customers. I also troubleshot email with linux and also built a hosted exchange enviroment.

Boston, MA, US

Did a lot of Desktop support and remote desktop support over the phone. I worked in a call center so there was no hands on expierence.

Portsmouth, NH, US

Education record

Diploma