Global Account Manager
Current- Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates. - Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts. - Drive expansion in your accounts, managing your sales process from prospecting to close including forecasting, opportunity qualification, and meeting quota targets associated with Upgrades, New - -Departments, and Lift within assigned Book of Business. - Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and product consumption updates. - Complete renewals on-time for all active contracts within assigned Book of Business- Independently conduct effective discovery calls with customers ideally leveraging Force Management - Command of Message and Command of Sales (MEDDICC) customer engagement methodology. - Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions. - Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools' data, as well as the competitive landscape. - Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.
