Dylan Strachan Email & Phone Number

Boston, Massachusetts, Us

- Co-founder and program manager of the DraftKings Customer Council- Facilitate all interviews for Knowledge Management interns- Vertical and Product owner of the Help Center- Conduct monthly audits of all the Help Center's documentation (organizing thousands of articles)- Build decision tree flows to include in Zendesk through AI-driven resources with Stonly- Conduct training on all Zendesk tools for our interns- Design onboarding for Smartsheet for our team- Curate the full onboarding schedule for our interns- Lead Help Center inclusion in Discord project- Multi-partner collaboration for curating, reviews, and legal- Use numerous lotus themes via HTML to build accordions, callouts, and other article types- Manage our intern's projects through Smartsheet- Develop key KPIs and SLAs for the Help Center team- Develop and edit all the internal content associated with the 2024 Super Bowl readiness-Internal Knowledge Management stakeholder for internal education during Pick6 launch- Stakeholder in Release Readiness program for the Knowledge Management team leading collaboration with the partnering team's submitting content request.

Boston, Massachusetts, Us

• Lead VIP Help Center Project, additional new product launches & priority article topics.• Leverage current customer knowledge and product expertise to write easy-to-read and easy-to-trust content for customers. • Manage 100's of articles across multiple jurisdictions for Help Center/KB instances• Analyze available data from Zendesk, Google Analytics, Tableau, and SurveyGizmo to identify trends, content gaps, and customer friction points. • Use numerous lotus themes via HTML to build accordion and other article types• Write for product team landing pages to optimize the SEO value of the FAQ pages• Facilitate the life cycle of the content request - from intake to publishing - via Jira, Google apps, and Zendesk. • Use existing DraftKings and Microsoft style guides in creating Help Center content. • Work with Content Admin, Compliance, CX, Fraud, Legal, Payments, Product, and Reg Ops teams for review and approval. • Communicate content status updates regularly with CX leaders, product partners, and review teams.• Work with the Help Center team to prioritize content updates and measure success via KPIs. • Work with Quality and Training teams to share when macros Knowledge Base or Confluence pages require updates.• Cooperate with Quality and Training teams to share when macros or Confluence pages require update• Coordinate stakeholder due dates and calendars to ensure accountability• Prioritize workload via Sprints for agile Project Management• Utilize Figma and other design tools in content creation• Collaborate with internal teams for review and approval

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Fairfield, Ct, Us

• Responsible for constructing Fall and Spring schedules; season competitions, practices around player’s classes, and travel periods• Manage player development and academic advisory • Hold weekly training session curated specifically to the development needs of the team• Direct PR contact to the athletic department, responsible for weekly editorial articles about the team and its updates, writing and editing alongside other senior writers for the University’s magazine• Provide dense scouting report research for the players on roster• Create a social media front and manage team’s overall exposure near and abroad

Stamford , Ct, Us

• Assisting editors by recording all-important plays, highlights, melts, and shots used during the live games • Transcribe all interviews and press conferences related to the particular sport that was assigned • Using both Microsoft word and specific logging programs to assist in the recording of plays during mainly Premier League games as well as NHL, NFL, and other games • Worked on “In the Shadow of the Kop” Documentary

Fairfield, Ct, Us

As the head coach of the Junior Varsity Girls Soccer Team (22 Players), my job is to employ my 20+ years of soccer experience (Including Division 1 Soccer at Sacred Heart University) to bring a higher level of coaching and training which resulted in a winning season for the team. With 22 different players and personalities on the team, there were many different challenges that I had to face, which enabled me to leverage my strengths and experiences as a communicator, and leader, resulting in a winning season. To ensure that our team maintained the highest level of excellence and performance throughout the season, I placed my focus on the following: ► Introduced and combined professional grade drills that the top pro teams are using; these drills combine agility, footwork, and technical ability all while working on a simple shooting drill.► Maintained high-class parent to coach relationships throughout the season resulting in no complaints and increased trust with the players.

Fairfield, Ct, Us

As the Varsity Girls Soccer Goalie coach, my focus was to help the team’s goalies to improve their skills and help the team to achieve a winning season. The team managed to have a winning season and our coaching staff led the girls team to their first conference tournament ever.Some of the key achievements in my role as goalie coach are:►Increased goalie save percentage, fitness levels, and overall play, which helped me to unlock a new level of preparation both mentally and physically knowing that I have high-level athletes relying on my experience and elite training.► Prepared the starting goalie for a season in Division 1 soccer (on full scholarship) after her final high school season.

I am in charge of coordinating technical drills for U-10 girls, U-11 girls and U-11 boys teams. With these responsibilities I have efficiently organized 30 players six times weekly (practices/games). A few of the important sessions included arranging fitness program for two teams maintaining their goals weekly. I was a leader with directing and coordinating week long summer camps for boys and girls U-11. This was all capped off by an important traveling experience with teams to Rhode Island for northeast soccer tournament.One if the important skills I provided to the parents that took part in the practices and gams is that I supported parent coaches with their teams and taught the parent coaches and team manger new drills to become familiar with the game.

Consistently been the only goal keeping coach in Fairfield, CT for the past 5 years. Due to this successful role I have organized and planned Premier Soccer Club training program for U-10,11,16, 17, 18 Goalkeepers of all skill levels. The top level goalies I train are preparing for collegiate soccer, while others are preparing for their first experience.

Naples, Florida, Us

• Managed each of the social media fronts for the company (LinkedIn, Facebook, Instagram, and Twitter)• Scheduled and managed the agenda & calendar for weekly posts regarding important news, company updates, and meetings• Responsible for all graphics, jpeg models, company Audits, and online expose structureAnswered directly to the head of marketing and co-owner

• Debuted in the 2019 Newport Film Festival, 2019 Beverley Hills Film Festival, 2019 Cinequest Film Festival, and 2019 Greenwich International Film Festival • Acted as extra in opening scenes, worked alongside Richard Kind, Susan Blackwell, Christen Harper, and Chris Devlin• Distributed in theatres in the US by Samuel Goldwyn Films• Assisted production members from numerous famous motion pictures: The Revenant, Law and Order, Star Wars, Madmen, and Spiderman• Assisted with day to day operations: assembling and breaking down production equipment, building props for cast with Grip team, escorted actors to necessary locations, and making sure everything follows a timely schedule

Fairfield, Ct, Us

Producer | Dingle Tourism Content Producer | Post-Production Editor• Spent 2 weeks in Ireland producing documentaries for the nursing, athletic training, and ecology departments atSacred Heart University as well as the Dingle Tourism Alliance• One of 4 selected graduate students from my program to take part in the production• Production included the use of drone, C100 Canon, DSLR Canon, XA20 Canon, and GoPro Hero 5 and Session;using AVID in post-production and assembling the documentaries

Fairfield, Ct, Us

Shu Sports Report is an extracurricular chance outside of class to participate in the same concept Sports Buzz offers in class. We work with each position and learn new skill sets at each position during the broadcasts. Getting familiar with positions such as: Producer, Director, Assistant Director, Technical Director, Graphics (Chyron), Audio, Teleprompter, shading machine, Camera 1 and 3, Jib Camera, Stage Director, and Talent

Fairfield, Ct, Us

Asked by my professor to take part in the quarterfinals broadcast for SHU women's basketball before sending the broadcast duties over to ESPN 3 for the Semifinals and Finals.Class opportunities to work along side NEC Front Row with the broadcasts has given me an edge with learning live production skill sets. Becoming very efficient with Chyron Graphics, Audio, Hand held court side cameras and producing. I have the same opportunity to take part in playoff production at Sacred Heart University.

Fairfield, Ct, Us

Sports Buzz is a weekly broadcast my class conducts to continuously practice skills that will leverage our ability to work in live and recorded broadcasts. Getting familiar with positions such as: Producer, Director, Assistant Director, Technical Director, Graphics (Chyron), Audio, Teleprompter, shading machine, Camera 1 and 3, Jib Camera, Stage Director, and Talent

Master'S Degree, Sports Communication And Media

Bachelor Of Arts, History

History

High School