Dylan Taylor Email & Phone Number

Berlin, Nj, Us

Berlin, New Jersey, United States

Burlington, Nj

-Analyze client requests/engineering sketches and work with diagrams, schematics, layouts, multi-view, and various drawings-Scale engineering drawings using a computer aided drafting system-Create detailed design drawings and related specifications of civil/ electrical equipment-Determine design factors such as size, shape, and arrangement of parts-File drawings, maintain catalogs of engineering data, and perform other routine drawing room functions as required.

-Assist Tier 1 agents on the floor with any questions regarding Sonos products, home and business networks and hardware, best practices and operational issues.-Monitor agent's calls in order to deliver quality assurance feedback and assist with more difficult issues in real-time, overseeing a team of twelve agents directly.-Develop and deliver training courses for new hire Tier 1 agents, new products, and refresher courses.-Collaborate with other SME and Team Leads to develop new plans for struggling agents in order to reach client set handle time and customer satisfaction goals.-Liaison with Sonos for any escalated tickets, and to provide feedback to agents.-Run weekly and monthly reports concerning average handle times, customer satisfaction, and attendance.

Langhorne, Pa

-Respond directly to support issues and service requests submitted via telephone and email.-Respond to requests for technical assistance from customers to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools.-Troubleshoot home networking issues related to DHCP server issues, NAT issues, STP issues, and general home networking issues in order to allow Sonos products to function as intended.-Gather specific problem information and document problems from the symptoms provided.-Process defective product returns.-Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.-Demonstrate customer relations skills and maintain a positive company image during all interactions with the customers.

Langhorne, Pa

-Work to minimize theft and fraud in a retail setting using both physical surveillance and CCTV. -Confront and apprehend subjects whom have been proven to be shoplifting in a safe manner.-Identify trends of commonly stolen merchandise and investigate the method of theft of such items via recorded footage.

Williamsburg, Va

Security Clearance Level: Secret -Lead a team of 5-8 other age/race/educationally diverse independent contractors in highly intensive role-play scenarios in support of US Government training.-Manage logistics associated with transportation and documentation for groups of persons on regular basis.-Evaluate student performance and compiled reports to determine the student's' completion of course requirements.-Apply good judgment in fast-breaking situations to ensure safe and professional execution of training exercises.-Multi-task to manage extremely complex training requirements in demanding time-sensitive training environments.-Travel frequently to domestic locations in support of rigorous and complex training requirements.

Virginia Beach, Va

Altered and created drawings under Navy and Army contracts, usually with strict deadlines. These drawing assisted in modification and repairs of ships to include Navy CVN and LHD class as well as Army LSV class ships.