Dylan Taylor Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

- Responsible for supporting Sales Teams with in-depth technical and architectural sales expertise - Provide leadership to ensure the proposed solutions are comprehensive, achieve customer expectations, and meet customer business needs - Responsible for removing technical barriers, architecting solutions for customers, and acting as a liaison between the customer and Dell's engineering and technical support groups - Contribute technical expertise and deliver a positive customer experience according to Dell standards - Use exceptional presentation and verbal and written communication skills to interface with customers of varied industries and levels - Understand, position, and explain related technical topics

Seattle, Washington

- Ownership, root cause analysis, and resolution of tier 2 and tier 3 support incidents - Asset lifecycle management and tracking - Ownership of the desktop experience, including evaluation, selection, and deployment of new hardware and software - Application and OS package development, deployment, and reporting via System Center Configuration Manager - Maintain and expand self-service application availability in users' locally available software center catalog - Process development, automation, and training - Mentorship and technical development of junior technicians - Sole ownership of the end-to-end support lifecycle for all high-profile users

Folsom, Ca

Hired as a part-time technician. Rapidly advanced to full-time systems administrator and, over time, added responsibilities as the systems architect and sales engineer. Took on the role of IT team manager as the team expanded to accommodate a growing managed services client base. - Responsible and accountable for all client-facing engineering, administration, incident and change management, and 24x7 support - Design, implement, and maintain the company’s internal infrastructure - Identification and implementation of potential network and systems improvements - Management of the RMM system and identification of recurring issues - Development of end-to-end automated routines to maximize the impact of minimal staffing (detection, ticket creation, resolution, ticket closure) - Pre- and post-sales engineering and solutions architecture - Training, mentorship, and management of junior technicians - Technical writing, including process documentation and knowledge base articles - Disaster recovery and business continuity planning and testing - P2V and onsite-to-cloud migrations for significant reductions in support costs incurred by our clients Notable Projects: - Successfully designed, deployed, and supported the first Windows Server infrastructure for a 7-campus Montessori charter school district. Key technologies included Active Directory Domain Services, DHCP, Print and Document Services, and DFS with replication to replicate all data from satellite campuses to the main site to simplify backup routines. Support included existing endpoints (500+ workstations). - Designed, installed, and maintained mesh wireless networks in three residential apartment facilities (100+ units each). - Implemented Kaseya, N-Able, and LabTech RMM tools. These were used to execute ticketed automated maintenance and repair tasks to maximize our impact and reduce client interruption.

Sacramento, California Area

Hired on a contract basis to perform deployment duties on the hardware refresh for the California Prison Healthcare System. Was responsible for the deskside installation of new hardware and removal of old hardware while maintaining an accurate accounting of all hardware in and out. Performed beyond expectations and was asked to return for another contract, the CalPERS equipment refresh. - Pre-installation burn-in, software installation, and configuration of new PCs to meet specific requirements from the end users - Initialization of XP Mode local virtual machine in windowed mode to seamlessly deliver legacy applications that were incompatible with Windows 7 - Backup of user data from PCs being retired - Restoration of backed-up user data onto their new PCs - Troubleshooting of networking connectivity issues during deployment - Resolution of compatibility issues with newly deployed PCs and existing peripherals - Performance of post-deployment completion audits

Windows 7, Windows Server 2008/2008R2, Linux, Security

A+, Network+, Windows Xp, Windows Server 2003