Dylan Thompson Email & Phone Number

Norwich, Gb

After my wonderful parents built great foundations, I’ve taken the reigns to run their beautiful spa location which offers spa experiences, overnight stays and massage treatments. My role is to stabilise, enhance and build the customer experience to truly showcase the potential of this excellent destination. In the role I’m focusing on operational excellence with customer experience in mind and marketing to drive revenue for future development.

London, England, Gb

Leading our customer team to provide support to both internal and external customers. I work with an exceptional team that aims to improve every interaction, support with immediate contact and seek long term solutions for a great experience.

London, England, Gb

Working with key stakeholders to develop, enhance and oversee the function of Hire. Focusing on the customer experience with the store teams through coaching, continual improvement and effective communication to deliver successful trading metrics.

London, England, Gb

Overseeing and coordinating the Hire department, working with cross department teams using operational effectiveness, creative vision and strategic planning. The key objection is to achieve exceptional customer experience through seamless processes, strong training and effective communication supporting store teams.

London, England, Gb

Customer Success lays at the heart of my role, with the customer always in mind it is essential to analyse, review and enhance the customer journey for our Hire Omni-Channel business. Using key Ecommerce tools I continue to develop the Hire website alongside supporting the operational teams with customer queries on a daily basis.Initially a full review led to key development opportunities to enhance the customer journey and provide support to our stores through various improvements to our omni-channel services.

London, England, Gb

I work between the Retail Operations and IT department on various projects to ensure the Current and future systems within the company are developed. My main focus is to ensure the store staff have effective systems in place and support the Operations managers to develop where possible.My main focus is to manage the various projects taking place to enhance the customer experience and improve processes within our stores. Understanding the store environment whilst carrying out the business requirements to ensure strategic goals are met through the different development projects is a key part to my everyday tasks.

London, England, Gb

As a team member in various stores I worked with the team to provide excellent service to customers across three services. I mainly managed the Hire department in Canary Wharf where we achieved great results building on the previous year and increasing customer retention through consistently high service. I also had a great opportunity to work in a cross section of different stores (Norwich, Victoria, Braintree & Stratford) where i supported with opening new store refits and on the shop floor as part of the retail & Tailor Me (bespoke) team. I enjoyed working as a team and providing customers with a personal shopper style like service which allowed me to build confidence in serving, understanding needs and managing expectations.

I worked with a family owned department store on how best to approach training & development needs. I managed the kick start process to a structured approach to engage and upskill the various teams. I outlined clear goals to put a 2016 training scheme in place, create a structured promotion calendar, set guidelines towards improving standards and develop management for the sustainability of the departments future.

I supervised 22 staff in a 200-seated coffee room in Great Yarmouth then managed a floor including menswear and Fashion Accessories, whilst supplying the three other branches with support and stock. I set aims and objectives when I initially started which allowed me to reach a number of goals set by myself and area manager. I planned and created a training schedule to support the other supervisors and improve the development of staff then created and successfully completed Appraisals and reviews. I achieved excellent results in labour, sales, and purchases resulting an improved profit.