Dylan Thompson

Dylan Thompson Email and Phone Number

Customer Service Delivery Manager @ Moss Bros. Group Plc
Norwich, GB
Dylan Thompson's Location
Norwich, England, United Kingdom, United Kingdom
Dylan Thompson's Contact Details

Dylan Thompson personal email

n/a
About Dylan Thompson

Dylan Thompson is a Customer Service Delivery Manager at Moss Bros. Group Plc. He possess expertise in retail, customer service, management, styling, visual merchandising and 6 more skills.

Dylan Thompson's Current Company Details
Moss Bros. Group Plc

Moss Bros. Group Plc

View
Customer Service Delivery Manager
Norwich, GB
Website:
moss.co.uk
Employees:
9
Dylan Thompson Work Experience Details
  • Moss Bros. Group Plc
    Customer Service Delivery Manager
    Moss Bros. Group Plc
    Norwich, Gb
    View
  • Black Barn Filby
    Head Of Customer Success
    Black Barn Filby Nov 2023 - Present
    After my wonderful parents built great foundations, I’ve taken the reigns to run their beautiful spa location which offers spa experiences, overnight stays and massage treatments. My role is to stabilise, enhance and build the customer experience to truly showcase the potential of this excellent destination. In the role I’m focusing on operational excellence with customer experience in mind and marketing to drive revenue for future development.
  • Moss Bros. Group Plc
    Customer Service Delivery Manager
    Moss Bros. Group Plc Oct 2020 - Jan 2024
    London, England, Gb
    Leading our customer team to provide support to both internal and external customers. I work with an exceptional team that aims to improve every interaction, support with immediate contact and seek long term solutions for a great experience.
    View
  • Moss Bros. Group Plc
    Hire Multi Channel Operations Manager
    Moss Bros. Group Plc Feb 2020 - Oct 2020
    London, England, Gb
    Working with key stakeholders to develop, enhance and oversee the function of Hire. Focusing on the customer experience with the store teams through coaching, continual improvement and effective communication to deliver successful trading metrics.
    View
  • Moss Bros. Group Plc
    Hire Customer Experience Manager
    Moss Bros. Group Plc Sep 2018 - Feb 2020
    London, England, Gb
    Overseeing and coordinating the Hire department, working with cross department teams using operational effectiveness, creative vision and strategic planning. The key objection is to achieve exceptional customer experience through seamless processes, strong training and effective communication supporting store teams.
    View
  • Moss Bros. Group Plc
    Hire Ecommerce Executive
    Moss Bros. Group Plc Jun 2018 - Sep 2018
    London, England, Gb
    Customer Success lays at the heart of my role, with the customer always in mind it is essential to analyse, review and enhance the customer journey for our Hire Omni-Channel business. Using key Ecommerce tools I continue to develop the Hire website alongside supporting the operational teams with customer queries on a daily basis.Initially a full review led to key development opportunities to enhance the customer journey and provide support to our stores through various improvements to our omni-channel services.
    View
  • Moss Bros. Group Plc
    System Development Coordinator
    Moss Bros. Group Plc May 2016 - Jun 2018
    London, England, Gb
    I work between the Retail Operations and IT department on various projects to ensure the Current and future systems within the company are developed. My main focus is to ensure the store staff have effective systems in place and support the Operations managers to develop where possible.My main focus is to manage the various projects taking place to enhance the customer experience and improve processes within our stores. Understanding the store environment whilst carrying out the business requirements to ensure strategic goals are met through the different development projects is a key part to my everyday tasks.
    View
  • Moss Bros. Group Plc
    Hire Manager
    Moss Bros. Group Plc Feb 2014 - May 2016
    London, England, Gb
    As a team member in various stores I worked with the team to provide excellent service to customers across three services. I mainly managed the Hire department in Canary Wharf where we achieved great results building on the previous year and increasing customer retention through consistently high service. I also had a great opportunity to work in a cross section of different stores (Norwich, Victoria, Braintree & Stratford) where i supported with opening new store refits and on the shop floor as part of the retail & Tailor Me (bespoke) team. I enjoyed working as a team and providing customers with a personal shopper style like service which allowed me to build confidence in serving, understanding needs and managing expectations.
    View
  • Palmers Department Store
    Training Advisor
    Palmers Department Store Jan 2016 - Jun 2016
    I worked with a family owned department store on how best to approach training & development needs. I managed the kick start process to a structured approach to engage and upskill the various teams. I outlined clear goals to put a 2016 training scheme in place, create a structured promotion calendar, set guidelines towards improving standards and develop management for the sustainability of the departments future.
  • Palmers Department Store
    Assistant Manager
    Palmers Department Store Feb 2011 - Apr 2014
    I supervised 22 staff in a 200-seated coffee room in Great Yarmouth then managed a floor including menswear and Fashion Accessories, whilst supplying the three other branches with support and stock. I set aims and objectives when I initially started which allowed me to reach a number of goals set by myself and area manager. I planned and created a training schedule to support the other supervisors and improve the development of staff then created and successfully completed Appraisals and reviews. I achieved excellent results in labour, sales, and purchases resulting an improved profit.

Dylan Thompson Skills

Retail Customer Service Management Styling Visual Merchandising Presentation Skills Operating Systems Business Development Project Planning Team Leadership Software Development

Dylan Thompson Education Details

  • Fashion Retail Academy
    Fashion Retail Academy
    Business Of Fashion Retail

Frequently Asked Questions about Dylan Thompson

What company does Dylan Thompson work for?

Dylan Thompson works for Moss Bros. Group Plc

What is Dylan Thompson's role at the current company?

Dylan Thompson's current role is Customer Service Delivery Manager.

What is Dylan Thompson's email address?

Dylan Thompson's email address is dy****@****s.co.uk

What schools did Dylan Thompson attend?

Dylan Thompson attended Fashion Retail Academy.

What skills is Dylan Thompson known for?

Dylan Thompson has skills like Retail, Customer Service, Management, Styling, Visual Merchandising, Presentation Skills, Operating Systems, Business Development, Project Planning, Team Leadership, Software Development.

Who are Dylan Thompson's colleagues?

Dylan Thompson's colleagues are Hedi Nheri, Shunsuke Sato, Emmanuel Ifeanyi.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.