Dylan Tipton Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Provide data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance. Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement definition for new analyses and performs ad-hoc analysis as directed. Supports data quality and data stewardship functions to maintain data accuracy and identify new metrics. Use analytic skills to offer data-driven conclusions and recommendations to business partners.

Richmond, Virginia, United States

Lead, guide, direct, monitor and manage performance of employees. Provide coaching, counseling and appropriate discipline and training. Ability to communicate and work closely with Directors, Managers, Rating, Analysts, Auditors, Payment Services Representatives, internal departments & Estes to improve the customer experience and account receivables health. Responsible for managing key account receivables, e.g., Home Depot, Amazon, GE, etc. to ensure quality and timeliness of payment receipts. Works collaboratively internally and externally to billing services department to assist in creating and managing processes; creating and developing tools that increase productivity and efficiency; development of policies and procedures

Review, audit, and diagnose indicators of account level issues and defect patterns. Diagnose the root cause of Administrative Department defects and disputes and implement corrective actions. Manage billing team outputs using feedback from both account representatives and customers. Effectively communicate with internal and external customers to obtain necessary customer requirements and incorporate into process documentation. Report findings and recommendations that support continuous process improvement (within the Administrative Department). Point of escalation for billing concerns that required higher level knowledge of EDI, Pricing, and Accounts Receivable.

Richmond, Virginia, United States

Audit EDI pickup request reports to ensure pickups were made and association to Estes tracking number properly completed. Reporting information from data mining to senior management in clear and concise ways to communicate trends across account. Utilized SQL database information from different data sets to build reports in Excel to help identify process improvement potential. Create account specific rules and edits in AS400 to automatically link incoming pick-up requests. Continuously monitor data trends on accounts under audit for potential process improvements.

Richmond, Virginia, United States

Responsible for collection on national delinquent accounts via telephone, email, or online portal. Heavy phone calling to customers to identify issues preventing payment. Ensure problems and trends are escalated according to department procedures and a corrective action plan is in place. Build rapport with customers by greeting them in a courteous, friendly, and professional manner. Research and resolve customer concerns based on account requirements and ensure compliance.

Bachelor Of Science - Bs, Sociology

Education record