Dylan Toczek Email & Phone Number

Greenwood Village, Colorado, United States

Actively supporting multiple departments inside the company for all facets of IT

As a Team Lead for the Service Desk unit, I maintained my daily responsibilities as a Service Desk technician, as well as providing elevated support for my team to prevent escalation of issues that could be handled within our team by utilizing the resources. Streamlining our troubleshooting like this has allowed us to save time and resources for our specialized technical teams, by providing technical expertise from within our team.

Glendale, Arizona, United States

Responsible for gathering information through customer conversation, logging on to support tools, and supporting staff where needed. Issues outside of the scope of their capabilities are fixed by engaging in routine service resources available from other facilities, units and or organizational groups. Fixes the issues escalated by agents internally from our consumers or customers. As a Service Desk technician, we typically offer the first point of support to the client. During the issue-resolution process, analysts work with other technical experts, vendors, and product specialists to resolve incidents in a timely manner for our customers and vendors. Also, procure and maintain a list of requirements for users in the self-service intranet, and maintaining constant updates around position of requests relevant to their daily tasks.

Tempe, Arizona, United States

Serves medical insurance customers by determining insurance coverage, examining and resolving medical claims, documenting actions, maintaining quality customer services, & ensuring legal compliance.

Phoenix, Arizona Area

Answered phones in a high volume call center providing friendly, knowledgeable service regarding external and internal billing and shipping questions. Delivered exceptional customer service experience while engaging with them to educate them the process of order placing and shipping timeframes and expectancy. Provided precise communication skills to the customers while accurately documenting across multiple systems. Worked with teammates across messaging platforms and in person to ensure every one is giving the proper information.Handled specialty tasks for the company throughout my position such as but not limited to:-Secure email changes-Theft concerns-Device ownership issues-Escalated calls-Training fellow or higher up agents

Phoenix, Arizona Area

Broke down and evaluated user problems using expertise probing. Demonstrated professionalism and courtesy with customers while working to resolve their complaints, problems, and respond to them with empathy. Managed customer expectations of support and technological functionality in order to provide them positive user experiences. Resolved issues with systems, hardware, and telephones quickly and accurately in education ways for the non-technical inclined individuals to promote a better understanding

Phoenix, Arizona Area

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Maintained accurate and current customer account data with manual and digital information updates. Communicated with vendors regarding backorders availability, furniture inventory, and special orders. Worked on technical store equipment including computers, printers, fax machines, and card scanners. Built long-term, loyal customer relations by providing top-notch service, call backs, account and servicing information.

Phoenix, Arizona Area

Worked on the opening shift to shelve and merchandised new products in visually appealing/organized displays for optimal sales promotions. Listened to customer needs and desires to identify and recommend optimal commodities. Assisted customers with selecting and customizing available items based on individual requirements. Managed efficient cash register operations on the POS system; including scanning, processing payments, and issuing receipts. Communicated accurate information about products, customer programs, provided remarkable customer service, and driving retention