Dylan Trahan Email & Phone Number

• Writing and maintain E2E integration tests with playwright for.net, CRM, and ionic based applications.
• Writing and maintaining automated API & Integration testing suite written in Xunit for.net applications.
• Creating Build, release, and other types of pipelines via Azure pipelines for Test, Dev, and production environments utilizing both.yml and classic view.
• Writing and maintaining automated UI testing suite written in Playwright.

Lafayette, Louisiana, United States

• Present user stories for acceptance with developers and product owners
• Document test cases for 100% of all new functionality on services
• Write the high level test case code (Gherkin)
• Ability to Review code created by other testers and developers
• Update and maintain apiary
• Create and execute functional and integration tests to ensure code meets user story criteria

Clinton, Louisiana, United States

• Active role in the implementation of a new Electronic Medical Record System.
• Developed an Emergency Contact system to replace old system to alert staff of changing conditions.
• Development of a database and web application to assist Quality Staffing Service nurses in tracking quality of care measure.
• Performing analytics and deep dives into clinical and operation data to assist administration in identifying strategic insights, operational opportunities, missed opportunities, and best practices.
• Communicate the analytics to management, healthcare providers, and other healthcare professionals through visualizations, reports, or presentations.

Baton Rouge, Louisiana, United States

• Worked with the state of New York’s Department of labor and Federal Government to facilitate disbursement of unemployment and other COVID-19-relief benefits.
• Member of the data migration team for SAP applications.

Houma, Louisiana

• Proactively monitored a network of over 2,000 connected devices including Virtual Desktops, Physical computers, Mobile Devices, and other Internet of things devices
• Resolution and escalation of issues through a ticket system
• Took on the additional responsibility of creating customized dashboards in free time to better monitor latency, back-up battery times, and other warnings

Houma, Louisiana

• Promptly responding to tickets that come into the IT Support Queue to ensure the company's smooth operation.
• Assisting other departments in the company with IT issues, installing and setting up new hardware.
• Ensuring that our email and phone server have the most uptime possible.
• Configuring network to ensure access to programs is accessible to only those in need.

Houma, Louisiana

• Develop custom reports with Report Builder 3.0
• Navigating the database with SQL Server Management Studio 2016
• Additional responsibility of communicating with customers for information or to ensure quality assurance

Houma, Louisiana

• Assisted help desk team members to fulfill support tickets through Jira ticketing software
• Assisting customers navigate the software and website
• Interpreting issues and ensuring resolution of requests
• Was tasked with higher level

Houma, Louisiana

• Assisting driver with fulfilling delivery and installation of merchandise.
• Customizing routes to have the greatest efficiency.
• Learning the importance of teamwork and effective communication to ensure the highest customer satisfaction.

Education record

Bachelor Of Applied Science - Basc, Computer And Information Systems Security/Information Assurance, 3.6

Activities and Societies: Information Systems Club Beta Alpha Psi