Dylan Trahan Email & Phone Number

• Writing and maintain E2E integration tests with playwright for .net, CRM, and ionic based applications. • Writing and maintaining automated API & Integration testing suite written in Xunit for .net applications.• Creating Build, release, and other types of pipelines via Azure pipelines for Test, Dev, and production environments utilizing both .yml and classic view.• Writing and maintaining automated UI testing suite written in Playwright.

Lafayette, Louisiana, United States

• Present user stories for acceptance with developers and product owners• Document test cases for 100% of all new functionality on services• Write the high level test case code (Gherkin)• Ability to Review code created by other testers and developers• Update and maintain apiary• Create and execute functional and integration tests to ensure code meets user story criteria• Perform load and performance tests, look at logs and other key indicators of performance and troubleshoot for optimization

Clinton, Louisiana, United States

• Active role in the implementation of a new Electronic Medical Record System. • Developed an Emergency Contact system to replace old system to alert staff of changing conditions.• Development of a database and web application to assist Quality Staffing Service nurses in tracking quality of care measure.• Performing analytics and deep dives into clinical and operation data to assist administration in identifying strategic insights, operational opportunities, missed opportunities, and best practices. • Communicate the analytics to management, healthcare providers, and other healthcare professionals through visualizations, reports, or presentations.

Baton Rouge, Louisiana, United States

• Worked with the state of New York’s Department of labor and Federal Government to facilitate disbursement of unemployment and other COVID-19-relief benefits. • Member of the data migration team for SAP applications.

Houma, Louisiana

• Proactively monitored a network of over 2,000 connected devices including Virtual Desktops, Physical computers, Mobile Devices, and other Internet of things devices• Resolution and escalation of issues through a ticket system• Took on the additional responsibility of creating customized dashboards in free time to better monitor latency, back-up battery times, and other warnings

Houma, Louisiana

Promptly responding to tickets that come into the IT Support Queue to ensure the company's smooth operation.• Assisting other departments in the company with IT issues, installing and setting up new hardware.• Ensuring that our email and phone server have the most uptime possible.• Configuring network to ensure access to programs is accessible to only those in need.

Houma, Louisiana

• Develop custom reports with Report Builder 3.0• Navigating the database with SQL Server Management Studio 2016• Additional responsibility of communicating with customers for information or to ensure quality assurance

Houma, Louisiana

• Assisted help desk team members to fulfill support tickets through Jira ticketing software• Assisting customers navigate the software and website• Interpreting issues and ensuring resolution of requests• Was tasked with higher level

Houma, Louisiana

• Assisting driver with fulfilling delivery and installation of merchandise.• Customizing routes to have the greatest efficiency.• Learning the importance of teamwork and effective communication to ensure the highest customer satisfaction.

Education record

Bachelor Of Applied Science - Basc, Computer And Information Systems Security/Information Assurance, 3.6

Activities and Societies: Information Systems Club Beta Alpha Psi