Provided assistance in daily living activities to participants with complex behavioural needs by managing behaviours following recommendations outlined in behavioural support plans.Drove clients safely to social activities and appointments.Kept detailed daily logs with care actions, patient behaviours, and incidents.Maintained safety with tidy, clean, and hazard-free home environments.Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.Adhered to company requirements for patient interactions and care standards.Kept accurate records for participant files and handled related paperwork.Maintained detailed records of case notes

Supervised staff and kept employees compliant with company policies and procedures.Identified and resolved unauthorized, unsafe, or ineffective practices.Developed systems and procedures to improve operational quality and team efficiency.Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.Led hiring, onboarding and training of new hires to fulfill business requirements.Directed initiatives to improve work environment, company culture or overall business strategy.DT EDUCATIONHOBBIESREFERENCESBarringtons Training ServicesCertificate IV: Leadership And ManagementTAFE NSW, Tighes Hill, NSWNo Degree: Equivalent of Year 10 of Secondary EducationBrazilian Jiu Jitsu MotorcyclingAndrew Walker - CEO Pelican RSL Phone: 4971 2165Ben Lawrence - Operations Coordinator Evolution Support Services Phone: 0439 038 89111/201811/2009Interacted well with customers to build connections and nurture relationships.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Supervised creation of exciting merchandise displays to catch attention of customers.

Completed bar opening and closing procedures.Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.Maximized customer service by training staff, overseeing operations, and resolving issues.Implemented drink prep procedures, significantly reducing wasted stock

Served high customer volumes during special events, nights, and weekends.Kept bar presentable and well-stocked to meet customer needs. Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.Adhered to state laws regarding alcoholic beverage services and customer regulations