Dylan W. Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Served as liaison 2 key strategic relationships between Agadia, PBMs, and National/Regional Health Plans who utilized the PAHub application to process Prior Authorizations for medications under the pharmacy and medical.
• Managed Root Cause Analyses and implemented custom Change Requests, ensuring functionality aligns with client expectations.
• Authored detailed Functional Request Documents for technical alterations, facilitating clear communication with the engineering team.
• Collaborated with multiple teams, including offshore development, QA, customer success, and training teams, to ensure seamless project execution and client satisfaction.
• Adhered to strict Production Release Timelines (8 releases a calendar year), ensuring state-mandated features were operational by the requested dates, enhancing compliance and client satisfaction.
• Measured customer satisfaction with survey-based results leading to 18% improvement based on NPS.

Charlotte, North Carolina, United States

• Served as a liaison between clients and the design team, ensuring protocols met client requirements and adhered to project timelines.
• Client portfolio of 218 accounts totaling $795,000 annually.
• Responsible for documenting and communicating client needs, facilitating smooth interactions and timely project delivery.
• Represented the clients when coordinating with design and launch teams during the build process, providing critical feedback and insights to enhance product development.
• Increased project launch completion rate by 15% by creating and implementing an Excel checklist process for the onboarding of all clients companywide, including google business listings, website credentials and domain.

Suffolk County, New York, United States

• Oversaw client requirements from onboarding to launch, ensuring seamless transitions and high satisfaction rates.
• Implemented efficient scheduling and management processes, resulting in improved productivity.
• Improved operational efficiency by 6% through creation of action item list for all technicians to complete on installations.
• Achieved 98% client satisfaction for 68 accounts by diligently ensuring any and all concerns were answered before completion and departure.

Charlotte, North Carolina, United States

• Processed and managed bulk residential valuation orders, ensuring timely delivery for the state of Michigan.
• Ensured appraisers met strict partner dates, adhering to service length agreements.
• Maintained strong client relations between appraisers and Wells Fargo, enhancing service quality.
• Improved error reduction by 8% through biweekly account auditing based on valuation requested date and level of effort.

Cazenovia New York

Hempstead, New York, United States

Managed the merchandising and setup for all field promotions.marketed locally for home game events with small business advertising agreements.Supervised the Coordination of the "2011 Fiddlestick Challenge" which resulted in a highly successful event comprised of 100's of young competitors and over $6,000 in funds raised.

Suffolk County, New York, United States

Planned and supervised the Sumer Run Series.Handled all performers at Republic Airport for Jones Beach Air Show.negotiated business contracts, bids, and quotes with vendors in consideration of New York State regulatory compliance and procurement.Responsible for venue preparation, media relations, and vendor set-up for all Long Island State Park Events.