Dylan Walker Email & Phone Number

Toronto, Ontario, Canada

• Take ownership of all service requests, issue categorization, issue information gathering; respond to service requests and resolve in a timely manner; when necessary, take appropriate escalation steps to internal.
• Ensure execution of onboarding process (hardware procurement, software installation, user account setup, SharePoint Training, New Staff Security training) and execute access management to ensure appropriate role-based.
• Ensure proper hardening of end user endpoints following approved guidelines; installation of approved security tools and mitigating controls
• Execute, support and escalate vulnerability management processes to secure FP Canada information assets
• Ensure proper training of users for FP Canada line of business software; including security onboarding training and awareness of acceptable use policies
• Ensure execution of offboarding processes to ensure appropriate removal of access to FP Canada systems

Toronto, Ontario, Canada

• RESPONSIBILITIES:
• Ensure the proper working order of all approved end user laptop/desktop applications and hardware – including all meeting room equipment
• Ensure appropriate access rights for FP Canada™ Services (SharePoint, Exchange)
• Responsible for FP Canada mobile phone management, set up and troubleshooting
• Provide support for phone system to ensure reliable service for FP Canada and outside users
• Lead IT onboarding process for all new staff as set out in IT onboarding checklist

Toronto, Ontario, Canada

• RESPONSIBILITIES:
• Support Active Directory, Exchange, IIS and SharePoint to ensure effective utilization throughout FPSC.
• Ensure proper server hardware and software configuration. Determine causes of problems and identify potential solution/resolution.
• Support Windows systems administration, questions end user issues, setup and troubleshooting.
• Assist with LAN / WAN maintenance, backup, security, problem solving and solution identification. Source pricing and arrange for purchase of hardware and software with appropriate approval.
• Responsible for Blackberry purchase, set up and troubleshooting of issues and problems. Support for phone system to ensure reliable service for FPSC and outside users.

Compiling detailed documentation via ticketing system on how to solve issues and to install applications (averaging 30 tickets a day)Tier 1 support on configuration & usage for Microsoft Office 2003Troubleshooting, support, installation, replacement and configuration of desktop and laptop computer hardware componentsmultiple office support - National Help.

General Arts & Sciences

Education record

Electrical program O.S.S.D electrical major

History, Political Science