Dylan Warner Email & Phone Number

Honolulu, HI, US

Toronto, ON, CA

Toronto, ON, CA

San Francisco, California, US

• Primary owner and SME for Twitch IT applications (Google Workspace, Slack, Productiv, and more)
• Leading application right-sizing efforts saving Twitch over $1 million in contract renewals and true-up costs
• Providing Tier 3 support and offering solutions for complex projects across multiple departments
• Developing and managing relationships with SaaS vendors (i.e. implementations, renewals, and more) - Vendors include: 1Password, Google, Slack, Productiv, Pythian, BetterCloud, Dropbox, and others
• Partnering with Twitch Security, Legal, Procurement, Finance, and others to support and solve internal efforts
• Okta application on-boarding via Terraform, Git, and GitHub Enterprise (SSO and SCIM integrations)

San Francisco, California, US

• Tier 1 - 3 support for over 3,000 users (macOS, Windows, Twitch/Amazon accounts, software, and more)
• Audited user accounts for licensing renewals, compliance reviews, and security initiatives
• Investigated, resolved, and prevented future account access issues (Duo mobile, Amazon VPN, Okta SSO)
• Involved in creating the Twitch Enterprise Applications team
• Researched and provided solutions to user issues and complex project requests
• Provided white-glove service in a fast-working environment

North Hollywood, California, US

• Primary IT Specialist independently overseeing multiple aspects of operations, including but not limited to; end-user support, oversight of building upkeep/maintenance, training, and special projects.Primary.
• Supported over 150 users (Google Workspace, Slack, Office 365, Adobe, and JumpCloud)
• Identified process gaps and proposed solutions to improve business processes - Implemented JumpCloud (Directory as a Service) to scale First Media’s IT infrastructure. Evaluated JumpCloud vs. Okta as a cost-effective.
• Responsible for all hardware, software, and account-related issues
• Liaison between office building security and company
• Researched, ordered, and purchased equipment and supplies

Cupertino, California, US

• Curated solutions for customers
• Advised customers, sold products, and set up devices
• Utilized strong communication skills to deliver great customer experiences in any environment

• Telephone and desk-side support
• Imaged and deployed computers
• Created user guides and application scripts
• Created mailboxes using Microsoft Exchange Server
• Managed and created user accounts using Active Directory
• Created, updated, and resolved tickets using internal helpdesk call tracking software

Fullerton, CA, US

• Supported over 4,000 active staff and faculty on Windows, Linux, and Mac systems
• Managed faculty and staff network accounts using Active Directory
• Created, updated, and resolved ServiceNow helpdesk tickets
• Imaged and deployed computersAVTS Support
• Configured computer equipment and Epson projectors throughout 100 classrooms:
• Apple TVs, POEs, controllers, Windows PCs, Macs, switches, amplifiers, and other peripherals

Grapevine, Texas, US

• Operated cash registers efficiently and accurately
• Provided solutions to customer issues and helped maintain a neat, shoppable store
• Trained new hires and seasonal employees on job responsibilities and visual merchandising
• Responsible for ensuring products were easily accessible through visual merchandising and marketing strategies

Bachelor'S Degree, Business Administration - Information Systems

Associate Of Arts And Sciences - Aas, Business And Business Administration