Dylan Warner Email & Phone Number

Honolulu, Hi, Us

Honolulu, Hi, Us

Toronto, On, Ca

Toronto, On, Ca

San Francisco, California, Us

• Primary owner and SME for Twitch IT applications (Google Workspace, Slack, Productiv, and more)• Leading application right-sizing efforts saving Twitch over $1 million in contract renewals and true-up costs• Providing Tier 3 support and offering solutions for complex projects across multiple departments• Developing and managing relationships with SaaS vendors (i.e. implementations, renewals, and more) - Vendors include: 1Password, Google, Slack, Productiv, Pythian, BetterCloud, Dropbox, and others• Partnering with Twitch Security, Legal, Procurement, Finance, and others to support and solve internal efforts• Okta application on-boarding via Terraform, Git, and GitHub Enterprise (SSO and SCIM integrations)• Providing “white glove” Tier 3 support and offering solutions for complex projects across multiple departments• Performing investigations to identify root cause and determine appropriate resolutions for incidents• Automating and improving user life-cycle processes - (e.g. Creating BetterCloud offboarding workflows and migrating to Okta workflows)• Creating and documenting new internal processes to reduce future incidents and increase security posture• Planning, implementing, and communicating application changes across the Organization - (e.g. Slack retention rollout, Security-related incidents, and more)• Providing guidance, support, feedback, and runbooks to the Twitch Global ServiceDesk team• Creating new internal processes to increase security posture while following best practices• Providing solutions to complex user requests for Google Workspace, Slack, and other IT owned applications• Leading multiple SaaS deprecations to reduce cost and consolidate application offerings• Participating in Jira Scrum project planning for team projects and initiatives

San Francisco, California, Us

• Tier 1 - 3 support for over 3,000 users (macOS, Windows, Twitch/Amazon accounts, software, and more)• Audited user accounts for licensing renewals, compliance reviews, and security initiatives• Investigated, resolved, and prevented future account access issues (Duo mobile, Amazon VPN, Okta SSO)• Involved in creating the Twitch Enterprise Applications team• Researched and provided solutions to user issues and complex project requests• Provided white-glove service in a fast-working environment• Worked with Amazon system engineers to decommission multiple Twitch/Amazon server rooms• Deployed and managed Amazon virtual Workspaces• User account and application onboarding for Twitch and Amazon employees/contractors

North Hollywood, California, Us

Primary IT Specialist independently overseeing multiple aspects of operations, including but not limited to; end-user support, oversight of building upkeep/maintenance, training, and special projects.Primary Responsibilities:• Supported over 150 users (Google Workspace, Slack, Office 365, Adobe, and JumpCloud)• Identified process gaps and proposed solutions to improve business processes - Implemented JumpCloud (Directory as a Service) to scale First Media’s IT infrastructure. Evaluated JumpCloud vs. Okta as a cost-effective solution to centrally manage user identity, SSO, and hardware - Implemented Slack-based IT Helpdesk ticketing system to track and manage tickets• Responsible for all hardware, software, and account-related issues• Liaison between office building security and company• Researched, ordered, and purchased equipment and supplies• Imaged and deployed Windows and Mac-based systems• Primary contact and admin of all IT Services

Cupertino, California, Us

• Curated solutions for customers• Advised customers, sold products, and set up devices• Utilized strong communication skills to deliver great customer experiences in any environment

• Telephone and desk-side support• Imaged and deployed computers• Created user guides and application scripts• Created mailboxes using Microsoft Exchange Server• Managed and created user accounts using Active Directory• Created, updated, and resolved tickets using internal helpdesk call tracking software

Fullerton, Ca, Us

• Supported over 4,000 active staff and faculty on Windows, Linux, and Mac systems• Managed faculty and staff network accounts using Active Directory• Created, updated, and resolved ServiceNow helpdesk tickets• Imaged and deployed computersAVTS Support• Configured computer equipment and Epson projectors throughout 100 classrooms:• Apple TVs, POEs, controllers, Windows PCs, Macs, switches, amplifiers, and other peripherals

Grapevine, Texas, Us

• Operated cash registers efficiently and accurately• Provided solutions to customer issues and helped maintain a neat, shoppable store• Trained new hires and seasonal employees on job responsibilities and visual merchandising• Responsible for ensuring products were easily accessible through visual merchandising and marketing strategies

Bachelor'S Degree, Business Administration - Information Systems

Associate Of Arts And Sciences - Aas, Business And Business Administration