• Responsible for recruiting and onboarding employees that meet the qualifications to work on the machinist and molder side of the facility. • Prioritized fostering a positive working relationship with union officials by understanding their top issues while treating all employees with respect and consideration.• Performed weekly attendance audits to verify all molders were on time and present for the week.• Managed the intake of discipline requests from managers, determined the proper level of progressive discipline, and created discipline slips so that the manager could ensure timely issuance.• Worked with other generalists and union officials to ensure that the elimination of certain hourly positions follows the rules of the collective bargaining agreement (CBA) and that the process is handled efficiently.• Attended regular headcount meetings to discuss with plant managers the current job openings and how we plan to fill the job openings. • Completed a full redesign of the filing system to ensure information was readily available while sill remining secure.

• Maintained up-to-date knowledge of store policies involving exchanges, returns, and payments. • Responsible for opening and closing the cash office, front office, and FEC.• Prioritized fostering a positive work environment by treating all employees and customers with respect and consideration. • Worked to prevent loss using awareness and attention to detail.• Handled customer relations issues with extreme respect and in accordance with company policy.• Performed cashier duties, product assistance, and cleaning as a team member.• Travel to other stores to perform similar duties when necessary.