• Exceptional verbal and written communication skills• Proficient in handling inbound calls and resolving customer issues promptly.• Strong problem-solving and conflict resolution abilities• Excellent listening skills to understand customer needs and provide appropriate solutions.• Knowledge of customer service best practices and techniques• Familiarity with CRM software and call center systems• Ability to work effectively in a fast-paced and dynamic environment.• Attention to detail and ability to multitask.• Strong team player with a positive and professional attitude

• Customer service• High level of OH&S practices• Till operations• Stocktaking• Merchandising