•Trains all pharmacy technician staff, providing direct supervision, ongoing staff development, and continuing education to employees.•Spearheads and implements new projects to expand the scope of engagement. •Implements and assists in performing special performance improvement projects to improve workflow efficiency and create more effective outpatient policies (standard operating procedures) by gathering data, compiling statistics, and analyzing baseline data.•Develops policies and procedures for effective pharmacy management.•Supervises all pharmacy technicians and coordinate day-to-day assignments. Currently, oversee more than 15 pharmacy technicians and maintain responsibility for administrative duties including; scheduling, approving, and denying leave requests, performance standards and competencies.•Prepares statements of work, research contract conflicts, recommends resolutions, and prepare contract modification requests.•Ensures training goals and objectives are accomplished by staff. Acting as unit-level education coordinator for the pharmacy section. Education advocate and organizer for pharmacy technician training and technician immunization program. •Works with hospital public affairs division and community leadership to keep pharmacy social media presence up to date.•Maintains responsibility of all hand receipted items for all pharmacy equipment, pharmaceuticals, and supplies.•Ensures all contractual obligation reports are met with pharmaceutical distributors for financial audits.•Oversees pharmacy inventory by checking pharmaceutical stock determining stock level, anticipating need medications and supplies, placing and expediting orders, verifying receipt, and removing outdated stock.

•Documents all client encounters and contracts made on behalf of clients.•Completes and submits monthly reports, and maintained comprehensive electronic files; which include client notes, the release of information, assessments, and other medical documents acquired on behalf of the client.•Continuously expanding knowledge and understanding of community resources and services.•Facilitates client access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and mental health services, and taught life skills. •Assists clients utilizing community services, including scheduling appointments with social service agencies, and assisting with the completion of applications for programs for which they may be eligible.•Communicates and coordinates services between vendors and clients/patients, including monitoring services and comprehensive tracking of compliance.•Works collaboratively and effectively within the team, establishing positive, supportive relationships with participants, and providing feedback. Effectively built and maintained positive working relationships with clients, providers, agencies, supervisors, and office staff.•Routinely participates in community outreach events establishing positive and effective relationships between partner organizations and community members.•Coordinates regular on-site visits with non-profit organizations to provide personable connections with clients and ease of access to services.

•Collaborated with the Center for Disease Control to gather baseline data for COVID-19.•Quickly and efficiently input patient labs in the North Carolina Electronic Disease Surveillance System faxed from different testing facilities throughout the state.•Interviewed 20+ cases daily gathering critical information defined by the state and provided counseling, guidance, and resources to support people in isolation/quarantine.•Created weekly trainings to ensure proper guidance was being dispersed and profile documentation was accurate.•Continuously updated and constructed new workflows for all Case Investigators to use to better assist with daily operations utilizing Microsoft Teams and OneDrive. •Assisted with all receptionist duties to include file organization, research, and development projects.•Applied skills in assisting Community Care of North Carolina with investigating COVID-19 outbreaks and sending specific laboratory specimens for genomic sequencing to investigate variants.

•Compounded up to 100 patient specific medications daily and maintained proper par levels for premade intravenous solutions for ease of use throughout the day for a 350 bed hospital.•Delivered intravenous and scheduled by mouth patient medication to the wards and clinics promptly to ensure uninterrupted treatment. •Consistently accessed patient profiles to document any unused medications to ensure proper billing was conducted and jointly assisted with supply par level procedures.•Maintained proper inventory levels to have 3-5 days on shelf to make certain there was no lapse in patient treatment using par-level systems.•Checked prescriptions for appropriate dosage, drug interactions, allergies, and contra-indications before dispensing medications.•Continuously cleaned and maintained a proper, sterile, clean room in accordance with USP 797 / 800.

•Aided in processing 100+ phone calls per day from providers to make certain information was being transcribed accurately for new prescriptions and patients to ensure proper refill procedures were being followed.•Provided assistance with prior authorization requests for medications to ensure proper insurance coverage and efficacy for drug use.•Assisted in data entry with new hard copy prescriptions from providers and dispensing over 360,000 medications annually.•Minutely filled new and routine medications for patients utilizing counting trays, ScriptPro, and scale based machines quickly and efficiently.•Compounded up to 600 patient specific medications weekly and maintained proper par levels daily for premade intravenous solutions for ease of use throughout the day for a 120 bed hospital.•Delivered intravenous and scheduled by mouth patient medication to the wards and clinics promptly to ensure uninterrupted treatment. •Supervised all pharmacy technicians and coordinated day-to-day assignments. Oversaw more than 10 pharmacy technicians and maintained responsibility for administrative duties including; scheduling, approving, and denying leave requests, performance standards and competencies.•Ensured all training goals and objectives are accomplished by staff for Pyxis and ScriptPro utilization.•Aided in developmental procedures and execution of a pharmaceutical waste management program in accordance federal and local state laws and regulations.•Assisted with pharmacy inventory by checking pharmaceutical stock determining stock level, anticipating need medications and supplies, placing and expediting orders, verifying receipt, and removing outdated stock.•Assisted in maintaining an annual budget of $73 million in inventory, procurement, and receiving supplies and effectively maintained a 93% contractual obligation adherence report for financial audits.•Prepared, verified and analyzed accounts payable ensuring timely closing of purchase orders.