Dylan Williams is a Team Leader at RCS at RCS.
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Team LeaderRcs -
Insurance Sales Team ManagerRcs May 2013 - Sep 2014Ensure that daily/monthly contact Centre targets are communicated by myself and ensure the staff achieved the target.Drive the achievement of targetsAgree and set goals with team members covering performance, quality, and development areasResolve people-related problems e.g. conflict of interest, absenteeism and disciplinary mattersManage and maintain focused and initiative-taking team membersCoach, mentor and develop teams into a high-performance cultureManage staffing… Show more Ensure that daily/monthly contact Centre targets are communicated by myself and ensure the staff achieved the target.Drive the achievement of targetsAgree and set goals with team members covering performance, quality, and development areasResolve people-related problems e.g. conflict of interest, absenteeism and disciplinary mattersManage and maintain focused and initiative-taking team membersCoach, mentor and develop teams into a high-performance cultureManage staffing needs, productivity, and qualityManage Employees by ensuring continuous communication, feedback, motivation, and Company Behaviors are being livedAccurate reportingIdentify training needs for team /individuals and action the resolutions.Ensure company policies and procedures are communicated and adhered to by the team.Evaluate existing processes, identify trends and suggest improvements to increase efficiency.Maintain good discipline and Time keeping with staff.Effectively manage business change within the department/teamManage and contribute to projects within the team as well as across the department.Performance manage agents when needed.Do call monitoring to ensure Customer Quality is of a high standard. Show less
Dylan Williams Education Details
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Seta Nqf Level 5Emerging Leader
Frequently Asked Questions about Dylan Williams
What company does Dylan Williams work for?
Dylan Williams works for Rcs
What is Dylan Williams's role at the current company?
Dylan Williams's current role is Team Leader at RCS.
What schools did Dylan Williams attend?
Dylan Williams attended Seta Nqf Level 5.
Not the Dylan Williams you were looking for?
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Dylan Williams
Business Intelligence Leader | Specializing In Data Analysis & Business Strategy | Empowering Data-Driven DecisionsCity Of Johannesburg -
Dylan Williams
Business Development Executive | Ba Honours In Chinese Studies | Ba International StudiesCity Of Cape Town1s-rminform.com -
Dylan Williams
Skilled Manager, Machine Operator, Expediting And Supervisor; I Am An Industrious, Motivated And Highly Productive Employee. Over Recent Years, I Have Developed A Diverse Set Of Skills And Qualities.Johannesburg -
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