Dylan Williams Email & Phone Number

Montreal, Quebec, Ca

San Diego, California, Us

• Remote Hardware Troubleshooting, researching root cause (hardware failure, software bug or installation issue). • Instructed end users and installers through physical troubleshooting and steps toward resolution. • Analyze data acquired through APIs from numerous integrations, to identify bugs and root cause.• Entered and processed RMAs in Sales Force.• Served as Technical Support Team's "Subject Matter Expert (SME)" regarding FMCSA Mandated Electronic Logging Devices (ELD), Hours of Service Compliance, Driver-Vehicle Inspection Reports (DVIR) of the GeoTab Telematics and ELD Platform, with emphasis on both, the Driver's and Fleet Manager/Administrator's User Interfaces (UI).

Provide technical sales support for sales representatives.• Develop strategies and offer product recommendations based-on customer needs, and participatingin joint-presentations.• Expanded services offered by Compliance Department to include assistance with:1. Log correction2. Investigation of reported “ELD-Based” Violations3. Providing full investigative reports supporting DataQ arguments, which resulted in numerous violationreversals.4. Communication with DOT Inspectors/Auditors, defending & clarifying the ELD platform’s performanceas fully compliant with federally mandated requirements.• Coordinated and performed remote and in-person training sessions, overseeing on-boarding of newdrivers & fleet administrators.• Development of a remote monitoring system which will diagnose and send alarm notificationsto operators when a potential problem with equipment is detected, prompting management andmaintenance personnel to schedule and perform Preventative Maintenance or repairs. The operator alertsare pushed through the ELD/DVIR platform, eliminating the need for additional applications and logins.• Installation of ELD Devices, solar powered asset trackers and onboard camera systems and mounts.• Perform Certification testing of the iOS version of the Apollo ELD Solution for Assured Techmatics,Inc. against Canada Mandated Functional Requirements. Producing and narrating screen-capturevideos of individual test procedures, as well as reporting any issues and recommending adjustments/improvements to be made by the Development Team.

Huntington Beach, Ca, Us

Orchestrated and Recommended the Sourcing of the Apollo ELD Platform, after the existing vendor announced it's closure, realizing the need for a new ELD Vendor. Creation of Training Procedure and Training Materials to be provided to existing and prospective customers, in order to ensure a seamless migration. Customer and Order Entry. Performed additional In-House Training for other representatives, in order to enhance their knowledge of Current Regulations, ELD Functional Requirements, Troubleshooting and Overall Knowledge of the Commercial Motor Vehicle Industry.

Provide sales support for Radius Sales Team for the CyntrX and Modus brands. Develop strategies and offer product recommendations based-on customer needs, and participating in joint-presentations. Expanded services offered to include assistance with: Log correction Investigation of reported “ELD-Based” Violations Providing full investigative reports supporting DataQ arguments, which resulted in numerous violation reversals. Communication with DOT Inspectors/Auditors, defending & clarifying the ELD platform’s performance as fully compliant with federally mandated requirements. Developed a unique training format for CMV Operators, focused on specific interactions with the ELD Pro application, directly addressing the cause(s) of 98% of all calls for support. Coordinated and performed up to 6-8 remote and in-person training sessions per week, on-boarding new drivers & fleet administrators, in addition to over 100 “Corrective” sessions, tailored to an individual’s behaviors and tendencies, identified during log analysis. Live Beta-Testing of Android and iOS app updates prior to approving deployment Ongoing collaboration with affiliate partner (Saas Enterprises, Inc) on the development of a remote monitoring system which will diagnose and send alarm notifications to operators when a potential problem with equipment is detected, prompting management and maintenance personnel to schedule and perform Preventative Maintenance or repairs. The operator alerts are pushed through the ELD/DVIR platform, eliminating the need for additional applications and logins.

Inside and outside sales of wholesale HVAC and Plumbing supplies. Warehouse duties, inventory cycle-counts, forklift operation and inspection and merchandising.

Green Bay, Wisconsin, Us

Maintained and expanded an existing account base, consisting of private fleets, repair facilities and partsretailers.Qualified prospects to coordinate meetings and sales presentations with Regional Sales Managers in the field.Pursued provided prospects to increase new business sales in the account base through cold-calling.Three time "Aftermarket Rep of the Month."

Direct customer relations over the phone. Customer base consisted of Law Enforcement Agencies and LawEnforcement Equipment Suppliers across the United States and Canada, maintaining existing accounts andpursuing new business through cold-calling.Visited retailers to help maintain their accounts and to enhance sales of the company's line of Tactical EarGadgets® through product and sales training.Vistited and performed product demonstrations for Local and Federal Law Enforcement Agencies, once I haddetermined which product(s) would best meet their need(s).Utilized Skype to deliver product presentations and to perform product and sales training for retailers

Green Bay, Wisconsin, Us

Maintained a Regional Account base consisting of trucking companies, mechanic shops and automotivedealerships.Qualified prospects to coordinate meetings and sales presentations with Regional Sales Managers in the field.Pursued provided prospects to increase new business sales in the account base through cold-calling.Awarded "Rookie" Representative of the Month Honors in December 2009 for achieving both Overall and New Business Quotas.

Direct customer relations over the phone. Customer base consisted of Law Enforcement Agencies and LawEnforcement Equipment Suppliers across the United States and Canada, maintaining existing accounts andpursuing new business through cold-calling.Traveled to attend industry trade shows, promoting products to law enforcement professionals and retailers.Trained new employees on company policy, database management, selling techniques and productknowledge.Acquired extensive information pertaining to the Two-Way Radio and Law Enforcement Supply industries aswell as Tactical practices to better educate myself of my customers' needs.Assisted in designing new products, that have been added to the company's line of Tactical EarGadgets®.