Dylan Williams Email & Phone Number

Montreal, Quebec, CA

San Diego, California, US

• Remote Hardware Troubleshooting, researching root cause (hardware failure, software bug or installation issue).
• Instructed end users and installers through physical troubleshooting and steps toward resolution.
• Analyze data acquired through APIs from numerous integrations, to identify bugs and root cause.
• Entered and processed RMAs in Sales Force.
• Served as Technical Support Team's "Subject Matter Expert (SME)" regarding FMCSA Mandated Electronic Logging Devices (ELD), Hours of Service Compliance, Driver-Vehicle Inspection Reports (DVIR) of the GeoTab Telematics.

• Provide technical sales support for sales representatives.
• Develop strategies and offer product recommendations based-on customer needs, and participatingin joint-presentations.
• Expanded services offered by Compliance Department to include assistance with:1. Log correction2. Investigation of reported “ELD-Based” Violations3. Providing full investigative reports supporting DataQ arguments.
• Coordinated and performed remote and in-person training sessions, overseeing on-boarding of newdrivers & fleet administrators.
• Development of a remote monitoring system which will diagnose and send alarm notificationsto operators when a potential problem with equipment is detected, prompting management andmaintenance personnel to schedule and.
• Installation of ELD Devices, solar powered asset trackers and onboard camera systems and mounts.

Huntington Beach, CA, US

Orchestrated and Recommended the Sourcing of the Apollo ELD Platform, after the existing vendor announced it's closure, realizing the need for a new ELD Vendor. Creation of Training Procedure and Training Materials to be provided to existing and prospective customers, in order to ensure a seamless migration. Customer and Order Entry. Performed additional.

Provide sales support for Radius Sales Team for the CyntrX and Modus brands. Develop strategies and offer product recommendations based-on customer needs, and participating in joint-presentations. Expanded services offered to include assistance with: Log correction Investigation of reported “ELD-Based” Violations Providing full investigative reports.

Inside and outside sales of wholesale HVAC and Plumbing supplies. Warehouse duties, inventory cycle-counts, forklift operation and inspection and merchandising.

Green Bay, Wisconsin, US

Maintained and expanded an existing account base, consisting of private fleets, repair facilities and partsretailers.Qualified prospects to coordinate meetings and sales presentations with Regional Sales Managers in the field.Pursued provided prospects to increase new business sales in the account base through cold-calling.Three time "Aftermarket Rep of.

Direct customer relations over the phone. Customer base consisted of Law Enforcement Agencies and LawEnforcement Equipment Suppliers across the United States and Canada, maintaining existing accounts andpursuing new business through cold-calling.Visited retailers to help maintain their accounts and to enhance sales of the company's line of Tactical.

Green Bay, Wisconsin, US

Maintained a Regional Account base consisting of trucking companies, mechanic shops and automotivedealerships.Qualified prospects to coordinate meetings and sales presentations with Regional Sales Managers in the field.Pursued provided prospects to increase new business sales in the account base through cold-calling.Awarded "Rookie" Representative of the.

Direct customer relations over the phone. Customer base consisted of Law Enforcement Agencies and LawEnforcement Equipment Suppliers across the United States and Canada, maintaining existing accounts andpursuing new business through cold-calling.Traveled to attend industry trade shows, promoting products to law enforcement professionals and.