Answer incoming calls and assisted customers with scheduling and answered any questions that they may have.Schedule service calls by ensuring technicians drive time is as low as possible.Contacted customers regarding their membership expiration and renewal.Collected payment for membership renewal.Reviewed technician recommendations and contact customers with any follow up information such as price of recommended work.Ordered parts that were needed for HVAC repairs.Periodically tracked warehouse inventory to ensure the common items were stocked.

Greet customers so as to respond to any concerns that they may haveAssessing customers situation and responding accordinglyExceeded expectations by maintaining a multi-city pest control routeAdhering to strict rules and regulations regarding pesticides, equipment, and applicationMonitoring the amount of stops en route to ensure proper time management throughout daily schedule

Plated cannabis samples to test for the presence of microbiological lifeMaintained a clean and Aseptic work environment.Assisted with analyzing plates for any colony growth during the incubation period.If Salmonella, E. Coli, or Aspergillus growth was detected, confirmed presence using the PathogenDx PCR system.

Periodically checked the inventory to ensure that the lab had enough consumables.Placed orders through the Quartzy lab inventory system to keep track of monthly budget.Searched the internet and spoke with any sales representatives from different companies to find the lowest price on consumables.

Assisted with lab activities including, but not limited to, assisting analysts with cleaning the lab, stocking supplies and any other project that was needed.Preparing the samples for analysis by preforming extractions.Assisting with sample pickup by arriving to the cultivator, providing excellent customer service, and using the many tools at my disposal to properly sample the products to be tested

 Preformed all of the duties of a Guest Services Team Lead. Assist the management team in any daily obligations including, but not limited to, speaking with escalated guests and contacting the spa on behalf of the agents with sensitive information. Assisted with guests who have been injured or have had allergic reactions to any products by filling out incident reports and following up with the proper chain of command. Helped to develop agents to grow in the company. During closing shift, completed all closing responsibilities, including, completely filling out the end of shift report and emailing it to the proper department heads, and all security details. Upon opening, check all computers, handle any call outs, check overnight voicemail, enable the automated reservation confirmation system and oversee the staff as they report for their shift. Entrusted to oversee the complete floor and make sure the center is running efficiently. Perform any other duties as stated by my direct supervisor, or core management team.