Dylan Young Email & Phone Number

Slough, United Kingdom

* Conducting detailed reviews and resolutions of issues on BlackBerry devices working in closecollaboration with the customer support team to acquire information pertaining to faults and devicefailures* Applying knowledge of Networking, Exchange, BlackBerry, VMware and other variables to eliminate the issue and identify the root cause* Developing comprehensive documentation as requested by customers, working closely withBlackBerry teams* Personally accountable for building and testing environmentals within VMware in accordance with customer scenarios, recreating their environment and issues.* Attending customer site visits to review environments and assist with the planning of deploymentsand resolving any issues

* Demonstrating extensive technical expertise through the provision of comprehensive technicalsupport to maintain a variety of VMware, Citrix Servers and Data solutions including DAC and NAS solutions.* Contributing to system Administration, network installation, Server hardware and software repairs andtroubleshooting tasks on a range of third party softwares and BlackBerry systems* Working in close conjunction with multiple leading Reinsurance Firms with over 500 users within an ITIL environment* Playing a key role in the daily Administration of Active Directories, Exchange, VMware, Backups and BES systems with full responsibility for responding to a diverse range of technical issues

* Establishing new PC networks within domestic and commercial environments, performing faultfindingand diagnostic duties as well as completing hardware and software repairs* Directly responsible for the installation of networks and servers and supporting corporate entities asrequired*Supporting domestic and commercial computers, educating users on best practices and ways to save money when expanding their requirements.