As a Dairy and Frozen Clerk at Harris Teeter, I ensured the consistent stocking and rotation of products, maintaining freshness and reducing waste. My role involved closely monitoring inventory, organizing the backroom, and ensuring accurate pricing and labeling on the sales floor. I was also committed to providing excellent customer service by assisting shoppers with product inquiries and addressing any concerns. By maintaining a clean, well-organized section and following safety standards, I contributed to a positive shopping experience for customers.

As a Spectrum Inside Sales Representative at Raptors Consultants, I was responsible for engaging with potential customers through inbound and outbound calls, introducing them to Spectrum's services and tailoring solutions to their specific needs. I focused on building strong relationships, addressing customer concerns, and ensuring a smooth sales process. Meeting and exceeding sales targets was a priority, and I took pride in maintaining a deep knowledge of Spectrum's offerings to provide accurate information. I always aimed to deliver exceptional service, making sure customers felt valued and informed throughout their experience.

As a Training Manager at McDonald's, I led the onboarding and development of new team members, ensuring they were equipped with the skills and knowledge to deliver excellent service. I implemented training programs, monitored employee progress, and provided ongoing coaching to improve performance and maintain high standards. My role also involved fostering a positive, team-oriented work environment, driving efficiency, and supporting staff in meeting customer service goals. Through clear communication and hands-on leadership, I ensured consistent adherence to company policies and operational procedures.

As an intern with Durham Bulls Post 50, I assisted in managing live videography, audio, and editorial equipment for minor league baseball broadcasts. My responsibilities included operating cameras, ensuring high-quality audio feeds, and helping produce seamless live coverage for games. I worked closely with the production team to capture key moments, contributing to an engaging fan experience both in-stadium and online. This role enhanced my technical skills in sports broadcasting, collaboration, and real-time problem-solving during live events.