Dylan Massa Email & Phone Number

Denver, Co, Us

Denver, Colorado, Us

I managed Domestic and International business travel for major tech companies around the globe. Responsibilities ranged from communicating with potentialemployees, guest speakers, and interns as well as corporate travel coordinators to determine the needs anddesires of each party, as well as the budget available to make it happen. I was responsible for finding andbooking flights, hotels, and ground transportation as well as responsible for managing the costs, preferences,and constantly changing schedules of major corporations. I also was responsible for handling tripcancellations, refunds, CCA’s, and other cash-flow related tasks.

Denver, Co, Us

Responsible for the support and success of users in the MeetMindful community. Also responsible for the moderation of the community and the content uploaded by users: Moderating profiles, verifying validity of identity and intention, removing scammers and inappropriate content, as well as managing Instagram, Twitter, and Facebook comments and messages; all while managing the support ticket load. Daily responsibilities include: Tending to all support tickets as they come in, providing answers and a guiding hand through the product and the community. Moderating all new profiles created, to verify identity and intention. Managing Social Media accounts (Instagram, Facebook, etc.) Researching and verifying flagged or disputed payments. Working alongside the developers to reproduce and remedy any and all bugs that users report. Outreach to the community to provide proactive Success rather than reactive Support. Helping users with everything from functionality questions to help with their dating profile. I was also responsible for creating a detailed weekly report of the themes, issues, bugs, or other notables for the Customer Success team.

Responsible for the overall operations of this event staffing company. From seeking out clients andcontracts and creating competitive bids to managing field operations with staff exceeding 50+ employees, I was responsible for ensuring the growth and overall success of the company. Myresponsibilities also included recruiting and hiring staff as well as managing and coordinating events to ensure the quality of the service we were providing. With a focus on Event Security, Grounds Maintenance, andFood/Alcohol Service, I have created and led teams of 50+ employees at events such as Grandoozy Music Festival,Taste of Colorado, Cheyenne Frontier Days, Central City Jazzfest, and many others. I was responsible for all assetmanagement, book-keeping, payroll, and all other day to day operations in a way that only a start-up of 2full-time employees could demand.

Coral Gables, Florida, Us

Permit Manager- Responsible for management of hundreds of building and electrical permits, as well as general contractor licenses, for every jurisdiction in Colorado as well as parts of Wyoming. Building and maintaining professional relationships with Chief building officials of jurisdictions and creating beneficial working agreements to complete projects on time without city or county opposition or unnecessary costs. Meeting building and electrical inspectors for final inspections at each jobsite and ensuring all permits are completely closed with each jurisdiction within the allotted window. Spending time, whether face-to-face, via email, or on the phone, speaking with and persuading city and county officials to waive fees, renew and extend permits, allow customer requests, and work with our team rather than against us to complete any task at hand. Verifying access as well as “construction complete” status of hundreds of cellular sites in Colorado and Wyoming. Gathering all plans and permits for each cell site and driving to each site to meet building and electrical inspectors for final inspections. Visiting various fire stations, and engineers to final and close-out fire permits and Special Inspections. Applying for, obtaining financials for, and picking up all permits for new projects. Renewing expired permits, or those close to expiration, for any projects that are not ready to be finaled and closed-out. Researching and determining cost vs. necessity for expired licenses Installation Specialist Level 4- Central Office/ Data Center environment turn-key operator.Responsible for the management of multiple Installation jobs in an array of Central Office/ Data Center environments. Leading and working with teams of up to 5 to complete any network installation requested by the customer, on time and under budget. I was accountable for maintaining professional relations with PM’s from companies including AT&T, Verizon, CenturyLink, Cspire, and many others.

Cultivating a high-quality, fine dining experience. Wine and liquor bottle service. Catering Weddings, corporate events, and college campus lounges.

Marietta, Ga, Us

Serving Tables. Catering a wide variety of events and festivals. Serving as the cashier/reception desk of the restaurant.

Atlanta, Ga, Us

Ensuring customers have a memorable, consistent, and excellent experience in the dining room. Handling endless amounts of transactions in a quick, effective, and polite manner. Packaging and serving food. Answering phones, and seating guests, as well as expediting food from the kitchen to the guests in our full service restaurant.

Communications/Public Relations

Education record