Dylan Amirault Email & Phone Number

Calgary, Alberta, Canada

o Consistently communicating with customers (internal and external) to understand what they do and the challenges they face.o Collaborating across all parts of Wood Mackenzie to gain fresh perspectives and ideas while also being an evangelist for Oils & Chemso Building, maintaining, and prioritizing a product backlog by writing user stories that include clear acceptance and testing criteria. o Developing deep subject matter expertise to allow you to think like a customer to help problem-solve and generate new ideaso Using your knowledge and past experiences to inform your decision-making and customer engagemento Working alongside senior Product colleagues to define, measure, and monitor product success after releases

Calgary, Alberta, Canada

o Tools and Process Optimization: Product Ops advises on the business team's tech stack and reinforce best practices, ensuring teams understand the expected uses of each tool/process. The tech stack will adapt to each functional unit’s business needs, and they will reach out for any required assistance where needed. Product Ops also oversees feature/process experimentation and ideation practices.o Data/Reporting: Product Ops investigates and communicates both qualitative and quantitative data from within and outside the Product Team. They will be looking to each business unit to notify them of any trends or anomalies that Product Ops can look further into. This can include data from experiments, product usage, customer feedback, feature requests, support tickets, and website analytics, as well as data from Customer Success and Customer Experience and Marketing. o Infrastructure: Product Ops maintains templates, frameworks, guidelines, how-to references, and resources so the Product Team can operate efficiently. o Strategy/Alignment: Product Ops ensures clear and consistent communication between the Product Team and other teams, helping to identify areas for improvement and define business objectives. Product Ops can also act as a trusted advisor to executives, creating plans and sharing relevant data to help the executives make informed decisions.

Calgary, Canada Area

o Champion a customer-centric approach by advocating on behalf of customers and users to ensure the right problems and unmet needs are identified.o Engage industry stakeholders, facilitate discovery, and feedback sessions, and conduct customer/user interviews to identify and elicit customer needs and desired outcomes.o Gather, analyze, and report on user research and feedback.o Manage the Petrotranz Platform feature request review and approval process.o Understand and document current customer/user processes and potential optimized processes.o Develop user journey maps and user stories with acceptance criteria and wireframes.o Define and document system/functional requirements and user/process/data flows for product backlogs.o Conduct market and competitor research.o Prepare pitches and business cases for proposed new solutions.o Develop Go-to-Market strategies and plans with Product Owners.

Calgary, Canada Area

-Worked collaboratively with Bishop McDonald Wealth Management Group to create a customizable customer package to help communicate their message of superior customer service and portfolio management to individual clients-Updated the group's website to assist clients better with tax forms and FAQ answers-Weekly responsibilities included marketing to ScotiaMcLeod's clients by working on disseminating research and preparation for seminars

Calgary, Canada Area

-Worked in the marketing team assisting in corporate events and promotional campaigns, for example the Secure Stampede Stomp-Created a document on research about Secure's top twenty customers including their plans for the year and next, their drilling activity and any registrations for new well licenses-Managed Secure's brand with activities such as organizing the merchandise, overseeing the promotional item contracts, picking new products for Secure's events, and ordering new items for the official store based on popularity

Calgary, Canada Area

- Worked collaboratively with other employees to help create market assessments and risk assessment sheets for acquisitions-Observed and taught through the process of acquiring another company, such as the letter of intent and due diligence -Utilized leadership skills by leading co-workers to create a new evaluation sheet that analyzes the attributes of a potential company for an acquisition and giving it a rating

Alberta, Canada

-Responsibilities included collaborating with the Engineering Department of Secure Energy Services providing engineering drafting and special projects -Learnt engineering skills such as AutoCAD that's used to draft facility drawings-Utilized leadership skills to lead other summer students in marketing and accounting on justifying new projects to the GM of Engineering-Traveled to Grande Prairie, Edson, Fox Creek etc. to oversee design drafts being built, and collaborated with the project team to construct environmental facilities

Bachelor Of Commerce (B.Com.), Entrepreneurship/Entrepreneurial Studies

Bachelor Of Commerce (B.Com.)

Partner University Exchange with University of Victoria Gustavson School of Business Helsinki, Finland

High School