Dylan Russo Email & Phone Number

New York, NY, US

East Northport, New York, United States

Greater New York City Area

• Work with clients to open new accounts and provide maintenance services on current accounts
• Collaborate with colleagues to connect customers to specialized experts to satisfy all client needs
• Assist clients in setting up self-service options to fully optimize customer convenience
• Apart of the leadership team
• Salesforce expert

• Coordinated and generated business sales leads.
• Arranged meetings with companies interested in Microsoft products and software.
• Informed fellow colleagues of business sales updates, projections and goals.
• Mastered the use of Microsoft Dynamic CRM; a business lead software.

• Maintained expert-level product knowledge in all Microsoft retail products, devices andservice offerings.
• Assisted customers to discover, enable and implement high-value Microsoft technologyservices and solutions across a broad range of devices.
• Consistently delivered high standards of sales and service while supporting the strategiesof the Microsoft Retail organization.
• Acted as the “Learning Support Specialist” when needed – educated colleagues onrole specific information and updated expectations from SharePoint.

Remote

• Translated ICD-9 to the updated medical coding ICD-10.
• Organized several PowerPoint presentations for students to view to assist in learning.
• Revised co-worker presentations for errors in existing PowerPoints.

Bachelor'S Degree, Economics

Certification, Web Development

Course ran by QuickStart

Associate'S Degree