• Led a global initiative to launch a series of cloud microservices in support of upcoming product launchesand B2B opportunities. This involved onboarding a new engineering team in China and coordinatingengineering, product, and TPM resources across the US, South Korea, and China.• Volunteered to lead the Incident Commander group, responsible for supporting incidents across ourcloud platform. Helped introduce new processes, rotate talent, and navigate complex incidents.• Retained, hired, and promoted talent within the location cloud team while establishing a team culturethat is self-sustaining, delivers results, and gives back to the broader organization. Eventually handed offmanagement of this team to pursue leading in other key areas, such as Security & Privacy.• First participant of the STEP program. Worked at Samsung’s headquarters in South Korea for 6 weeks.Helped plan, coordinate, and facilitate projects. Worked closely with individuals to improve productquality and bridge communication gaps.• Delivered upon numerous critical projects for the org, many of which required navigating difficultresourcing and prioritization challenges, shipping changes at scale with zero downtime, and oftenrequiring coordination across global teams.• Designed and proposed an initiative to improve quality within the engineering organization, eventuallyleading to adoption of the initiative as an org-wide company goal.

• First participant of the STEP program. Worked at Samsung’s headquarters in South Korea for 6 weeks. Helped plan, coordinate, and facilitate projects (e.g. Utopia, a project of projects where I played the role of TPM). Worked closely with individuals to improve product quality and bridge communication gaps.• Technical lead on a year long project to build the Invitation API. Collaborated globally with PMs, TPMs, numerous cloud/client teams, and stakeholders. Currently services 2,000 emails transactions per day.• Architected and implemented the location service, a global restful microservice with a user base of over 100 million users receiving ~6000 reqs/sec.• Primary resource for technical representation of the Core cloud platform in numerous spaces, such as the green-field Home IoT domain.• Led the development effort of migrating a backend infrastructure of over 20 global, regional, and shard level microservices to China AWS to service new customers.• Spent time at Samsung HQ developing a new microservice to aid in the delivery of low-latency server sent events. This service currently services over 400 requests per second.• Experience managing and maintaining a zero-downtime, highly scalable and optimized set of pipelines and cloud services, including tools such as Gitlab CI, Jenkins, and Spinnaker.

• Manages, maintains, and improves the workflow of a 10-person team of varying skills and experiences• Successfully proposed and led the effort of introducing numerous enterprise applications to support process improvement and customer communication• Implemented a private package sharing repository to increase productivity amongst the development team• Designed, planned, and implemented numerous Angular web applications for a range of different customers• Maintains and enhances production software required for steady factory output• Experience configuring build and deployment processes for .NET applications and services• Troubleshoot production issues that typically involve web API access or direct database manipulation

• Fixed, maintained, and enhanced a JSON-based mobile hierarchy application• Created an XSLT script to download relevant data into a spreadsheet, saving hours of manual labor• Designed and implemented a Java program that manipulates DITA files, aiding in the launch of a new taxonomy that was years in the making• Wrote test plans for new software, including personal test plans as well as UAT• Implemented a test bed from the ground up for testing various features within the knowledge management space• Main POC for multiple beta/product releases; performed troubleshooting during UAT, assigned issues to the appropriate teams, and worked with those teams to ensure issues were resolved properly• Designed multiple SOPs, test instructions, and wiki pages for internal Amazon applications

• Designed, created, and implemented programs to enhance productivity within Amazon. An example of this would be an HTML/JS page webpage I created that displayed a video and a stream of information similar to ESPN.• Designed and enhanced internal web structures; worked with Microsoft SharePoint.• Worked directly with visually impaired individuals using Speech and Language Technology.• Filmed and edited multiple videos for educational and promotional purposes.• Involved with new hire recruitment involving training, congratulatory speech, and coaching.• Provided live performance reviews with employees and conducted training sessions.• Have won over a dozen assorted awards throughout Amazon, including multiple Top Performer awards.

• Trained in new employees, passing along my knowledge.• Performed Customer Service duties such as cashiering and assisting customers.• Completed scheduled tasks such as stocking, cleaning, and putting up new displays.

• Creatively designed projects in excel, word, and publisher.• Maintained a concessional area while working with customers.• Miscellaneous tasks such as deliveries, moving equipment, and copying documents.

• 3 years of face to face customer service.• Managed financial aspects involving store debits and checks.• Demonstrated workmanship with various miscellaneous tasks.