Dylan Bray Email & Phone Number

Tempe, AZ, US

Tempe, Arizona, United States

Tempe, Arizona, United States

• Monitor productivity for 8-10 assigned associates, quality of customer interactions, and other metrics to ensure performance expectations are being met; Conduct timely and meaningful coaching via 1-on-1s and team.
• Set account resolution goals for my team and pre-charge off department. Develop and implement strategies to drive resolution of delinquent accounts
• Analyze reports through Microsoft Power BI and Excel to identify areas of opportunity for continuous team and departmental improvement
• Obtained my training certification to train classes of new hire associates on company policies and collection practices

Tucson, Arizona Area

• Provide excellent customer service to guests and resolved escalated complaints
• Prepare food for busy weekends during which we sell up to $5,000 worth of product per day
• Ensure the restaurant space was clean and safe for diners as well as my fellow crew members
• Trained over 15+ newly hired team members to meet the company’s productivity and quality expectations in their respective roles

Tucson, Arizona, United States

• Utilize my own experiences to provide insight and advice for Eller students who are developing their professional portfolios and preparing for professional admission
• Assist instructor with taking attendance and administering in-class activities
• Grade student assignments and provide feedback

Tucson, Arizona, United States

• Briefly utilize and gain experience with software related to each of the 4 “pillars” – Data Science, Coding, Creativity, and Operations
• Choose a pillar that represents our interests and utilize its associated software to complete projects assigned by Tech Core’s clients
• Present our findings and progress to the clients and prepare handoff to the next group of interns

Peoria, Arizona

• Managed and organized keys, stickers, and information booklets for 200+ cars
• Utilize company database to print information stickers for used cars and strategically place them on the lot to attract customer attention
• Assisted sales and service managers in other tasks, such as delivering sold vehicles and distributing loaner cars to customers

Surprise, Arizona

• Provide guests with a hospitable experience by ensuring that the dining room is clean and organized as well as food being taken to tables in a timely manner
• Retain extensive knowledge of over 40 menu items as well as memorize the assigned numbers for each of the tables and chairs in the restaurant
• Assist others such as the dishwashers, servers and bartenders during down time
• Trained 5 other bussers on daily roles as well as 3-4 servers on the expo/food running line