Dylan Loren Email & Phone Number

In my current role as Senior Project Manager, I:• Responsible for setting, eliciting, and documenting objectives, project scope, resource estimates, resolution of issues, and risk assessment. Ensure the realization of high-visibility project scopes.• Set up meetings with clients to discuss project expectations, plans, schedules, status updates, and deliverables. Identify sub-projects and ensure their proper management.• Identify hiring requirements; oversee the training and development of Project Coordinators and Project Managers, review their performance, and suggest areas to improve individual skillsets and overall productivity.• Participate in establishing and incorporating policies, practices, improvements, and tools to internal processes and building partnerships to expand capabilities for the organization.• Serve as the ‘go-to’ person providing project improvement insight during pre-development scoping as it relates to the improvement of project delivery.

In my previous role as Project Manager, I:• Worked closely with the internal development teams and communicated with clients to understand their needs and expectations and ensure the successful and timely delivery of projects.• Handled the creation and maintenance of project plans to track success. Developed strategic and analytical solutions to tackle changes in scope, timeline delays, and/or project execution.• Supervised the activities of high-performance teams comprising UX, Creative, Copywriters, IT, Legal, HTML and Net Developers; Ensured alignment with the organization’s budget leading to improvements and success in programs.• Conducted risk analysis and site QA involving creative, copy, and functional analysis to minimize project risks. Maintained detailed project documentation and submitted reports to the management.• Developed and maintained relationships with clients by providing excellent client experience. Managed customer satisfaction within the project delivery period.

Scottsdale, Az

In my previous role as Project Coordinator, I:• Performed administrative tasks such as processing project-related documents to assist the project manager. Ensured projects were well defined, actionable, and running smoothly.• Contributed to managing daily workflow and priority lists for digital development. Processed creative and development for validity checks and approval.• Supervised stage site testing to confirm its compliance with creative, copy, and functional specifications. Assessed site testing progress and compiled a comprehensive report for review.• Performed in alignment with SOW requirements website(s)/apps, browser/device testing. Kept abreast of the trending digital landscape while overseeing the timely completion of digital projects.• Developed and maintained an effective communication network with agency competition and contributed immensely to the idea development process.

Tempe, Az

In my previous role as General Manager, I:• Took responsibility for managing over $10 million in Annual Revenues and Expenses. Handled the optimization of expenses and analyzed financial data.• Effectively delegated tasks and supervised the activities of six fully-paid, on-site staff members and regularly evaluated performance and productivity.• Promoted Arizona State University Housing Policies and Procedures. Developed strategies and set goals for improvement.• Spearheaded the synchronization of Housing Customization with 27 Individual Greek Letter Organizations and implemented strategies to improve overall quality and productivity. • Oversaw Monthly Financial Statements reconciliation for correctness. Assisted superiors in reviewing financial data and managing daily company operations to ensure a profitable and safe work environment.• Assessed structure conditions and planned regular Facility Maintenance checks. Maintained responsibility for ensuring employees performed delegated tasks.• Identified and reported facility repair and maintenance works promptly to superiors. Directly reported financial, business, and administrative issues to top management.• Led the development of Operational Procedures in Anticipating the Property’s Grand Opening. Ensured the highest level of Appeal and Facility Standard.* Other Positions Held: Assistant Manager, 11/2016-08/2017

Ann Arbor, Mi

In my previous role as Director of Operations, I:• Revised and updated the company’s entire Operations Processes and liaised with the senior management to set strategic goals. Monitored the activities of the business and ensured it ran smoothly.• Led the development and installation of precise and timely Invoicing Procedures. Regularly evaluated the efficiency of business procedures and applied improvements.• Handled the systemization of the Management Contract Archive. Assessed the overall process performance by collecting, analyzing, and interpreting data and metrics.• Maintained adherence to key performance objectives and targets to meet business and customer expectations. Developed an environment of collective responsibility and accountability.• Oversaw the auditing, recording, and invoicing of over $500k in outstanding balances. Reviewed financial information and ensured its correctness.

Paradise Valley

In my previous role as Operations Manager, I:• Managed the activities of over 1,100 customers’ daily check-ins within the Athletic Facility. Monitored the activities of fitness personnel confirming they were courteous in their engagements with customers to promote long-term patronage.• Addressed customer complaints in a timely and courteous manner. Responsible for mitigating any rising service situations to boost customer satisfaction and loyalty.• Contributed to the organization’s growth by promoting a workplace that encouraged top performance and high morale.• Ensured compliance with laws and regulations, maintained regulatory documents, and customer profile records.• Established, implemented, and revised operational policies and procedures. Organized Facility Upkeep and Repair to promote a good customer experience and appeal.

Scottsdale, Az

In my previous role as Special Events Coordinator, I:• Coordinated and executed all aspects of the third annual AFL Bowman Hitting Challenge.• Regulated MLB-AFL marketing initiatives.• Organized weekly MLB umpire clinics.• Managed AFL special event logistics.• Generated and finalized AFL weekly newsletter content.

Port Charlotte, Fl

In my previous role as Baseball Operations Intern, I:• Established video database of all High-A affiliate play.• Assisted coaching staff with statistical analyses.• Coordinated player NeuroScience training and testing.• Gathered Zepp sensor swing data, wrote and compiled player scouting reports; 2015 Florida State League Champions.

Scottsdale, Arizona

In my previous role as Operations Manager, I: • Initiated over $15,000 in merchandise sales, and managed guest relations for over 20,000 in-season fans.• Audited over $50,000 in revenue.• Coordinated all 2014 Salt River Rafters team operations.• Produced up-to-date league statistics for coaching staff. • Hired and supervised all Salt River Fields game day staff. • Negotiated and secured local restaurant promotional services; the team won the title of 2014 Arizona Fall League Champions.

Sydney, Nsw, Australia

In my previous role as Facility Operations Manager, I:• Maintained compliance with federal and international anti-doping programs.• Issued performance reports for all Major League Baseball assigned players.• Tracked and invoiced MLB player expenses, calculated and organized league-wide staff and player payments.• Designed and executed inaugural ABL International player draft, procured all ABL on-field equipment, compiled and reviewed league-wide statistics. • Reviewed, revised and enforced ABL league rules and regulations.• Assisted ABL General Manager with daily league operations.• Coordinated player logistics for ABL Import Showcase Exhibition series, directed ABL credential program and selected the 2013 ABL World All-Star team participants.

Scottsdale, Az

Operated 24’ by 48’ high-definition video board and accompanying audio using DakStats Sports Stats software, hired and staffed over 150 positions throughout the facility and supervised more than 70 guest service employees on a daily basis. Set-up all executive patio events, designed and purchased over $6,000 of spring training printing needs, and coordinated corporate partners’ on-site stadium presence.

Scottsdale, Az

In my previous role as Intern, I:• Assisted with hiring, scheduling, and training of guest service agents• Supported game-day operations. • Led guided tours through the facility and trained in DakStats Sports Stats software.

Interdisciplinary Studies, Business, Justice Studies, History

Activities and Societies: Travel and Tourism Student Association, Toastmasters International

Education record