Dylan Cross Email & Phone Number

Tumwater, Washington, Us

● Manages Windows servers in multiple domains within the Department of Corrections (DOC) network environment. Monitors server performance using VMware vSphere and PowerShell command-line tools. Provides weekly status reports to supervisor and maintains 99.9% or better server uptime.● Manages existing data protection solution for the Incarcerated Individual Services at Correctional Industries Headquarters. Monitors Network Attached Storage (NAS) performance and Backup Exec event logs weekly, successfully ensuring 100% data protection for the Great Plains database, domain controllers, and file servers. Assists incarcerated individuals and DOC staff by locating and restoring accidentally deleted files and folders.● Creates and manages Active Directory user accounts for DOC staff. Creates and manages Great Plains user accounts for incarcerated individuals and assigns role-based user permissions. Works closely with DOC supervisors to identify and disable inactive user accounts.● Designs and creates PowerShell functions and scripts to perform assigned tasks more quickly and efficiently.● Acquires, evaluates, and installs new applications for end users. Creates technical documentation on software installation procedures and ensures vendor contact information is updated regularly.● Images, configures, and sets up Windows desktops and laptops for end users. Proactively works with supervisors and asset management to ensure new employees receive their computer equipment on time. Assists new employees during the onboarding process by assigning folder permissions, configuring logon scripts, and installing network printers.● Quickly diagnoses and resolves operating system, application, and hardware issues for DOC staff and incarcerated individuals by researching, troubleshooting, and using problem solving skills. Assists customers in-person and remotely, successfully resolving their problems in a timely manner.

Tumwater, Washington, Us

Lead, coach, and mentor a Tier 2 Desktop Support team consisting of four IT Customer Support specialists.Responsible for the configuration and administration of twelve ESXi virtual file servers. Monitor the performance and health for all file servers assigned to my group using Solarwinds and Powershell scripts. Work closely with Datacenter and Network Services to resolve service outages as quickly as possible. Assist Tier 3 support groups in scheduling after hours server maintenance. Regularly communicates with IT management, stakeholders, and end users on scheduled and emergency server downtime.Regularly meets with team members each week to share information, provide updates, and prioritize work efforts. Work closely with my staff to ensure they are able to provision new laptops and computers on time for our customers. Empower staff to actively collaborate with other IT groups to resolve technical problems our customers are experiencing. Regularly communicate with my team to identify and resolve any roadblocks they encounter. Intervenes when necessary to provide guidance and mentorship or to escalate customer issues to Tier 3 technical support.Regularly review technical documentation produced by my team to ensure work products are accurate, concise, and actionable. Responsible for reviewing all hardware and software purchase requests for my team's area of responsibility.Encourage my team to build strong relationships with department staff, contractors, and other IT groups. Regularly meet with staff in one-on-one meetings to provide guidance, identify and resolve problems, and to provide constructive feedback regarding their performance.

Built a strong technical foundation by completing a 35 hour Full Stack Web Developer course. As a capstone project, completed a full stack image recognition application called SmartBrain. This application featured a responsive frontend built with React, the Clarifai API, an application server developed with Node and Express, and a PostgreSQL database.Key Accomplishments:Developed, modified, and tested web applications using HTML5, CSS3, JavaScript, and React.Designed and developed modular web components.Became proficient in using Git, GitHub, Node Package Manager (NPM), Postman, and Chrome Developer tools.Met priorities and objectives for all course projects and assignments while working full time as an IT supervisor.

Noida, Uttar Pradesh, In

Configured server and network settings for Microsoft's Dynamic Host Configuration Protocol (DHCP) servers deployed within the US and overseas.Performed network troubleshooting and system administration tasks. Assisted in resolving service outages and work stoppages.Assisted the team lead in the planning and execution of critical server projects throughout the year which resulted in the successful migration of all legacy DHCP servers to Windows Server 2012.

Fairfax, Va, Us

Provided beginner and intermediate user training to US Army staff on the Command Post of the Future (CPOF) battle command system. Provided classes in person and remotely and trained staff in the effective use of storyboards, maps, icons, and event reports.Provided Tier 3 technical support, systems analysis, and training support for the US Army's Battle Command Common Services (BCCS). Assisted with the deployment and configuration of VMware ESXi servers, Active Directory Domain Services, virtual machines, and Windows 7/8 workstations.Worked with and assisted US Army system administrators in troubleshooting and resolving network and computer problems.

Arlington, Virginia, Us

Worked as the Officer in Charge (OIC) of the Area Damage Control section for a Rear Operation Center located in Camp Humphreys, South Korea. Additionally worked as the unit's chief supply officer and was responsible for unit equipment and supplies in excess of $500,000. Responsible for planning and executing monthly and quarterly inventories for the unit commander.

San Diego, Ca, Us

Worked as the organization's information management officer and help desk technician. Managed and created computer accounts in Active Directory. Assisted users as necessary with email configuration, certificate management, application support, software configuration, and on-site technical support. Organized and provided information security training to company staff and managers.