• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities• Maintained regular and accurate casework and medication administration documentation• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served

• Provided the first point of contacts with COVID-19 positive individuals and performed case interviews and initial public health risk assessments of COVID-19 according to established protocols• Clearly documented the details of each interview with patients using REDCap and Salesforce• Personally investigated 2000+ cases of COVID-19 within the state of Arkansas• Worked in cooperation with medical staff at the Arkansas Department of Health to resolve unique challenges, or incidents and outbreaks of COVID-19• Contributed to ongoing development of protocols, guidance, and standard operating procedures

• Contacted COVID-19 positive individuals to gather potential close contacts and provide guidance on isolation requirements and offer support• Warned close contacts of their exposure, assessed their symptoms and risk, and provided instructions for next steps such as quarantine• Tasked with driving challenging escalations to completion, such as “Declined to Talk” individuals

• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities• Maintained regular and accurate casework and medication administration documentation• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served

• Assisted in the creation and implementation of a proper member onboarding process to help increase active member participation and increase retention• Created visual content for various social media platforms (Facebook, Instagram, Twitter, etc) and assisted with the management and scheduling of content on each platform• Consistently monitored and helped promote active discussion within private Facebook groups and forums• Supported customers through email, video calls, WishList Member, AWeber• Helped facilitate and lead group calls among members to ensure they were properly supported through their progress• Wrote and scheduled weekly emails sent to members showcasing updates from within the community, news that might be pertinent to their interests, and promote new content or offers• Preformed comprehensive online research to help assist with blog posts and interviews for our internal podcast as well as wrote “show notes” to accompany audio/video interviews

• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities• Maintained regular and accurate casework and medication administration documentation• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served