Dylan Shaffer Email & Phone Number

Seattle, WA, US

Fayetteville, Arkansas, United States

• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives
• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities
• Maintained regular and accurate casework and medication administration documentation
• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served

Fayetteville, Arkansas, United States

• Provided the first point of contacts with COVID-19 positive individuals and performed case interviews and initial public health risk assessments of COVID-19 according to established protocols
• Clearly documented the details of each interview with patients using REDCap and Salesforce
• Personally investigated 2000+ cases of COVID-19 within the state of Arkansas
• Worked in cooperation with medical staff at the Arkansas Department of Health to resolve unique challenges, or incidents and outbreaks of COVID-19
• Contributed to ongoing development of protocols, guidance, and standard operating procedures

Fayetteville, Arkansas, United States

• Contacted COVID-19 positive individuals to gather potential close contacts and provide guidance on isolation requirements and offer support
• Warned close contacts of their exposure, assessed their symptoms and risk, and provided instructions for next steps such as quarantine
• Tasked with driving challenging escalations to completion, such as “Declined to Talk” individuals

• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives
• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities
• Maintained regular and accurate casework and medication administration documentation
• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served

Remote

• Assisted in the creation and implementation of a proper member onboarding process to help increase active member participation and increase retention
• Created visual content for various social media platforms (Facebook, Instagram, Twitter, etc) and assisted with the management and scheduling of content on each platform
• Consistently monitored and helped promote active discussion within private Facebook groups and forums
• Supported customers through email, video calls, WishList Member, AWeber
• Helped facilitate and lead group calls among members to ensure they were properly supported through their progress
• Wrote and scheduled weekly emails sent to members showcasing updates from within the community, news that might be pertinent to their interests, and promote new content or offers

• Supervised and assisted individuals with their daily routines and helped them develop the appropriate skills to promote enrichment in their own lives
• Helped to develop and implement plans for individuals to help foster independence, nurture new skills, achieve their goals and further integrate them into their communities
• Maintained regular and accurate casework and medication administration documentation
• Trained in medication management, CPR, first aid, and bloodborne pathogens to ensure the health and safety of the individuals served